Program Manager (736500)

Equus•Ely, NV

11d

About The Position

The Program Manager oversees programmatic activities and operations, ensuring the project meets contractual obligations and compliance requirements. The role analyzes procedures to improve performance, sets operational goals, adapts service delivery as needed, and supervises the local office team to ensure participants receive quality, timely services and that program objectives are met. The position also develops employer relationships and knowledge of the local labor market, identifies job openings and training opportunities, and supports recruiting, interviewing, hiring, job placement, and employer events. The Program Manager manages a participant caseload, provides counseling and mentoring, assesses participants’ skills and needs, and monitors progress toward self-sufficiency, retention, and advancement. The role maintains accurate participant records, reviews eligibility and staff documentation, conducts file reviews, oversees staff performance and training, maintains operating procedures, and coordinates communication with partners. Occasional work outside normal business hours may be required for events, employers, or deadlines.

Requirements

Bachelor's degree from an accredited university or college, or two years of work experience in business-to-business sales, marketing, customer service, staffing, or recruiting.
Excellent verbal and written communication and interpersonal skills.
Demonstrated strong customer service skills.
Strong presentation skills and public speaking or outside sales experience.
Familiarity with the communities served, including knowledge and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Friendly, professional demeanor.
Ability to work well independently and in teams.
Proficiency in Microsoft Windows and Office, including Word, Excel, and PowerPoint.
Valid driver's license in good standing and proof of automobile insurance.
Ability to work outside normal business hours occasionally for events, employers, or deadlines.

Nice To Haves

Sales or staffing experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Develop and maintain detailed knowledge of the local labor market, business needs, and job placement opportunities.
Develop plans with employers to identify job openings, alternative work activities, and training initiatives.
Work with TDS staff to facilitate job placements.
Contact and support employers with recruiting, interviewing, and hiring qualified candidates.
Enter employer information into appropriate databases and monitor employer activities.
Assist with job fairs and employer hiring events.
Oversee the project's programmatic activities and operations, including contractual obligations and compliance.
Analyze processes and procedures to optimize performance; define operational goals and adapt service delivery as needed.
Supervise the local office team and ensure participants receive quality, timely services that meet program objectives.
Manage a participant caseload and provide counseling and mentoring.
Assess participant competencies, work history, education, skills, and abilities; identify employment barriers and prompt remediation.
Monitor participants’ progress throughout the program cycle, from outreach and referral through retention and advancement, supporting their achievement of self-sufficiency.
Prepare and maintain accurate, up-to-date electronic and paper participant files, including records of supportive services.
Maintain knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs.
Review participant eligibility and verify that staff record participant activity and progress in the state system of record.
Conduct regular file reviews and monitoring.
Maximize performance and productivity; direct or delegate staff responsibilities to meet or exceed performance standards.
Review staff performance and recommend corrective actions as needed.
Coordinate training to ensure operations staff can implement project activities effectively.
Participate in developing and maintaining standard operating procedures.
Facilitate meetings with partners to promote frequent communication; delegate work and resolve issues and conflicts.
Perform other duties as assigned.