Program Manager (Center of Hope Shelter) (9143)

The Salvation Army•Jackson, MS

13d

About The Position

The Program Manager supervises, coordinates, monitors, plans, and participates in the day-to-day operations of the Center of Hope shelter program. This full-time position includes benefits and is scheduled from 11:00 pm to 8:00 pm, with weekends as needed. The role supervises shelter personnel and client services, maintains accurate and confidential client records, ensures facility safety and compliance, and oversees case-management data and statistical reporting in the Homeless Management Information System (HMIS). The Program Manager also builds working relationships with community agencies to support referrals, coordinate service delivery, and monitor client progress.

Requirements

Bachelor’s degree from an accredited college or university in Social Work or a related field, and two years of progressively responsible social services experience, including at least one year in a supervisory capacity; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Valid driver license.
First aid and CPR certifications.
Certification required to dispense medication.
HMIS certification or ability to obtain certification within 60 days of employment.
Drug testing and Breathalyzer training and certification.

Responsibilities

Plan, schedule, assign, and supervise shelter program personnel; train employees; monitor their work for accuracy and compliance; conduct performance evaluations; provide salary and hiring/firing recommendations; and report policy or procedural deviations to management.
Interview clients requesting assistance and determine eligibility according to program guidelines and restrictions; record relevant client information; and assist clients with applications and supporting documentation.
Prepare, file, review, and track client records; obtain signatures as needed; keep information accurate and current; and maintain confidentiality.
Inspect the facility for cleanliness, safety, and compliance with program rules, established standards, and Board of Health codes; order approved supplies and equipment; inspect fire systems and alarms; conduct life-safety inspections and fire drills; and maintain logs.
Supervise and enter case-management data in HMIS, including client demographics, dates of stay, and services provided; generate reports and make data corrections; attend required HMIS trainings and meetings; and compile monthly reports.
Prepare and maintain statistical records of services, compile monthly statistical reports, ensure their accuracy and completeness, and enter information into HMIS.
Build and maintain professional relationships with community agencies; attend community meetings to explain the program, coordinate service delivery, make client referrals, and maintain awareness of client progress.