Overnight Shelter Program Manager

The Salvation Army USA Central Territory•Minneapolis, MN

12h•$59,000 - $63,724•Onsite

About The Position

The Program Manager of Shelter oversees day-to-day operations of The Salvation Army Northern Division Harbor Light Center (HLC) shelter programs and satellite locations, which provide shelter, housing, and supportive services to more than 300 people each night. The role leads shelter advocate teams and partners with HLC leadership on compliance, collaboration across programs and departments, and maintaining a welcoming, affirming, holistic, person-centered, and dignified environment for participants. The position supervises shelter operations, programming, and advocates; assists with compliance, fiscal responsibility, and reporting; collaborates on program development and assessment; promotes The Salvation Army and HLC goals; and ensures participant information is accurately maintained in case files and databases. The manager provides direction, oversight, training, and supervision to assigned advocates. This is a full-time, 40-hour-per-week, in-person position based at 1010 Currie Avenue, Minneapolis, Minnesota. It involves regular local travel by agency or personal vehicle and rare out-of-area travel. Employees are expected to support The Salvation Army’s religious mission.

Requirements

Bachelor’s degree in a relevant field; a combination of education and experience may be considered in lieu of a degree.
If the degree is in social work, must be licensed by the state board.
Previous relevant experience, which may include employment, volunteering, and lived experience.
Valid driver’s license, ability to meet motor vehicle record requirements, and ability to pass background checks.
Good interpersonal and communication skills, especially with participants from diverse backgrounds.
Strong leadership and supervision skills.
Strong ethical and professional conduct, with a focus on client self-determination and confidentiality.
Integrity, honesty, and diligence.
Proficiency with PCs, Microsoft Office, and databases.
Ability to communicate clearly in English and work in person and by phone.
Ability to occasionally lift 25 pounds; work includes sitting approximately 50% of the time, with some prolonged standing, walking, and bending.

Nice To Haves

Previous program and staff supervision experience is highly preferred.

Responsibilities

Supervise day-to-day shelter operations, including programming and shelter advocates.
Assist with compliance, fiscal responsibility, and reporting, including licensing, regulations, grants, budget development, and contracts.
Collaborate with fellow leadership on program development, implementation, and assessment.
Participate in internal and external activities to promote and further The Salvation Army and HLC goals and objectives.
Ensure accurate, up-to-date participant information is maintained in case files and entered into databases.
Provide direction, oversight, training, and supervision to assigned advocates.
Support The Salvation Army’s religious mission as an employee.