Shelter Specialist, Overnight
About The Position
The Shelter Specialist supports the Emergency Shelter Program during overnight shifts, helping maintain a clean, safe, and supportive facility. The position includes nightly deep cleaning, safety and wellness checks, emergency response, conflict resolution, and assistance with program logistics such as late-night meals, early-morning food distribution, and—if the program uses fleet vehicles—late-night transportation. The Shelter Specialist also provides general support to shelter guests, encourages progress toward housing, and assists the Program Manager with program functions and activities. The role requires effective communication and the ability to work respectfully with a diverse, vulnerable population using a client-focused, trauma-informed, and housing-focused approach. This is a full-time, non-exempt position scheduled Monday, Tuesday, Thursday, Friday, and Sunday from 11:00 p.m. to 7:00 a.m. The listed pay is $22.00 per hour. The position is located at the Buena Park Navigation Center in Buena Park, California.
Requirements
- A high level of tolerance and understanding for individuals seeking services with urgent, multiple case management and health needs.
- Ability to maintain a client-focused, trauma-informed, and housing-focused shelter approach.
- Ability to work effectively with a diverse population.
- Ability to plan, organize, and prioritize duties.
- Ability to perform crisis intervention as needed.
- Ability to communicate information and instructions clearly, verbally and in writing.
- Ability to maintain a positive, professional, and safe environment while on duty.
- Ability to establish and maintain effective working relationships with others.
- Dependability, responsibility, and the ability to communicate effectively and respectfully.
- Valid California driver's license and proof of auto insurance.
- Ability to lift, bend, push, and pull up to 50 pounds.
- Ability to stand for prolonged periods and work in a fast-paced environment.
Nice To Haves
- Fluency in Spanish is of significant value.
Responsibilities
- Maintain the safety and serenity of residents and protect against external and internal disruptions.
- Provide an active staff presence during assigned overnight shifts.
- Help maintain facility cleanliness and safety, including emptying trash, cleaning spills, and general groundskeeping.
- Perform nightly deep cleans throughout the site.
- Resolve conflicts and complete incident reports when necessary.
- Provide emergency support and follow emergency procedures.
- Conduct safety and wellness checks.
- Communicate potential concerns to security staff to help ensure staff and guest safety.
- Provide late-night transportation services if the program utilizes fleet vehicles.
- Assist the Program Manager with program functions and activities.
- Encourage and discuss housing progress with shelter guests.
- Provide general support to guests.
- Observe and report concerns, violations, and general events in daily staff logs.
- Provide late-night meals and organize early-morning food distribution.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
