Shelter Specialist

MERCY HOUSE•Buena Park, CA

5d•$21 - $21•Onsite

About The Position

The Shelter Specialist provides supportive services and logistical support to the Emergency Shelter Program during designated shifts. The role helps maintain a safe, client-focused, and trauma-informed environment for shelter guests, supporting activities intended to help guests end their homelessness. Duties include shelter setup and maintenance, cleaning, supply and facility coordination, neighborhood patrols, administrative record keeping, and assistance with guest services and program activities as needed. This is a part-time, non-exempt position at the Buena Park Navigation Center in Buena Park, California, with an evening schedule: Monday 4:00 p.m.–11:00 p.m., Friday 7:00 p.m.–11:00 p.m., and Saturday–Sunday 4:00 p.m.–11:00 p.m. Pay is $21.00 per hour.

Requirements

High tolerance and understanding for individuals seeking services with urgent, multiple case management and health needs.
Ability to ensure a client-focused, trauma-informed, and housing-focused shelter approach.
Ability to perform crisis intervention as needed.
Ability to work effectively with a diverse population.
Ability to plan, organize, and prioritize duties.
Ability to communicate information and instructions clearly, verbally and in writing.
Ability to maintain a positive, professional, and safe environment while on duty.
Ability to establish and maintain effective working relationships with others.
Dependability, responsibility, and ability to communicate effectively and respectfully.
Ability to lift, bend, push, and pull up to 50 pounds.
Ability to stand for prolonged periods and work in a fast-paced environment.

Nice To Haves

Fluency in Spanish is of significant value.

Responsibilities

Assist with implementing shelter activities and providing quality, guest-focused, trauma-informed services.
Encourage shelter guests and discuss their progress toward housing.
Assist with shelter setup and maintenance.
Maintain facility cleanliness and safety, including emptying trash cans and cleaning up spills.
Assist with receiving and verifying vendor orders and completing tally sheets.
Post and update signs and service calendars.
Set up and monitor audio equipment.
Organize supplies and address facility needs.
Conduct neighborhood patrols to minimize potential impact on the surrounding community.
Assist with detailed daily summary sheets, record keeping, and reporting.
Assist with guest services and program activities as needed.
Complete ad hoc projects assigned by the Supervisor.
Respond to phone queries.