Shelter Relief Overnight Worker

HOUSING FORWARD•Oak Park, IL

About The Position

The Shelter Relief Person works directly with homeless men, women, and families in Housing Forward’s Emergency Shelter. The role works with volunteers to help keep shelter clients safe during the overnight shift and prepare them to leave at the designated time. This is a part-time position scheduled Fridays and Saturdays from 10:00 PM to 8:00 AM. Additional shifts may be available, and the employee may be asked to cover shifts for staff absences, vacancies, or other operational needs.

Requirements

High school diploma or equivalent.
Strong problem-solving skills and the ability to respond appropriately in a crisis situation.
Flexible schedule and some on-call availability.
Must be punctual to relieve volunteers of their shelter duties.
Must have a smartphone to use Agency communication and collaboration tools.

Nice To Haves

One year of social service experience preferred.

Responsibilities

Ensure the safety and security of shelter clients.
Monitor the shelter area and restrooms.
Register late-arriving guests.
Reheat dinners or prepare sandwiches for late arrivals.
Manage urgent or crisis situations that arise overnight.
Notify the manager on call and complete incident reports or other documentation.
Prepare coffee and coordinate with the 5:00 AM breakfast shift to make breakfast available.
Wake guests at the appointed time.
Complete a Shift Log summarizing the shift.
Maintain client confidentiality and appropriate boundaries with clients.
Report safety or client problems to the Shelter Manager.
Reinforce Emergency Shelter rules.
Participate in training and in-services approved by the Shelter Manager.
Perform other duties as assigned.