Overnight Shelter Program Manager

The Salvation Army Central Territory•Minneapolis, MN

22h•Onsite

About The Position

The Salvation Army Northern Division Harbor Light Center (HLC) and its satellite locations provide shelter, housing, and supportive services to more than 300 people each night. The Program Manager of Shelter oversees day-to-day shelter operations and leads the shelter advocates teams. The role partners with HLC leadership on compliance, collaboration across programs and departments, and maintaining a welcoming, affirming, holistic, person-centered, and dignified environment for participants. The position supervises shelter operations, programming, and advocates; assists with compliance, fiscal responsibility, and reporting; collaborates on program development, implementation, and assessment; promotes HLC and Salvation Army goals; and ensures participant information is accurately maintained in case files and databases. The manager provides direction, oversight, training, and supervision to assigned advocates. The role is based at 1010 Currie Avenue, Minneapolis, MN 55403, and is a 40-hour-per-week, in-person position. Regular local travel by agency or personal vehicle is required, with rare out-of-area travel. Employees are expected to support The Salvation Army’s religious mission.

Requirements

Bachelor’s degree in a relevant field; an equivalent combination of education and experience may be considered in lieu of a degree.
If the degree is in social work, a license from the state board is required.
Previous relevant experience, which may include employment, volunteering, and lived experience.
Valid driver’s license, meeting motor vehicle record requirements, and passing background checks.
Good interpersonal and communication skills, especially when working with participants from diverse backgrounds.
Strong leadership and supervision skills.
Strong ethical and professional conduct, with a focus on client self-determination and confidentiality.
Integrity, honesty, and diligence.
Proficiency with computers, Microsoft Office, and databases.
Ability to communicate clearly in English and work in person and by phone.
Ability to occasionally lift 25 pounds.

Nice To Haves

Previous program and staff supervision experience is highly preferred.

Responsibilities

Supervise day-to-day shelter operations, including programming and shelter advocates.
Assist with compliance, fiscal responsibility, and reporting, including licensing, regulations, grants, budget development, and contracts.
Collaborate with fellow leadership on program development, implementation, and assessment.
Engage in internal and external activities to promote and advance The Salvation Army and HLC goals and objectives.
Ensure accurate, up-to-date participant information is maintained in case files and entered into databases.
Provide direction, oversight, training, and supervision to assigned advocates.