Shelter Specialist, Overnight

MERCY HOUSE•Riverside, CA

2d•$22 - $22•Onsite

About The Position

The Shelter Specialist, Overnight, supports the Emergency Shelter Program during overnight shifts by helping ensure the facility is clean and safe. The role includes nightly deep cleaning, wellness and safety checks, emergency support, conflict resolution, and program logistics such as food distribution and, when the program uses fleet vehicles, late-night transportation. The Specialist provides general support to shelter guests, encourages progress toward housing, observes and reports concerns, and assists the Program Manager with program functions. The position is full-time, non-exempt, and scheduled Thursday through Sunday from 11:00 p.m. to 7:00 a.m., with Monday through Wednesday off. The work location is Hulen Bridge Shelter in Riverside, California. Pay is $22.00 per hour.

Requirements

Have a high level of tolerance and understanding for individuals seeking services with urgent, multiple case-management and health needs.
Ensure a client-focused, trauma-informed, and housing-focused shelter approach.
Work effectively with a diverse population.
Plan, organize, and prioritize duties.
Perform crisis intervention as needed.
Clearly communicate information and instructions verbally and in writing.
Maintain a positive, professional, and safe environment while on duty.
Establish and maintain effective working relationships with others.
Demonstrate dependability and responsibility, and communicate effectively and respectfully.
Hold a valid California driver’s license and provide proof of auto insurance.
Be able to lift, bend, push, and pull up to 50 pounds.
Be able to stand for prolonged periods and work in a fast-paced environment.

Nice To Haves

Fluency in Spanish is of significant value.

Responsibilities

Maintain a safe and calm environment for residents and help protect against internal and external disruptions.
Maintain an active staff presence during assigned overnight shifts.
Support facility cleanliness and safety by emptying trash, cleaning spills, and performing general groundskeeping.
Perform nightly deep cleans throughout the site.
Resolve conflicts and complete incident reports when necessary.
Provide emergency support and follow emergency procedures.
Conduct safety and wellness checks.
Communicate potential concerns to security staff to help ensure staff and guest safety.
Provide late-night transportation services when the program utilizes fleet vehicles.
Assist the Program Manager with program functions and activities.
Encourage and discuss shelter guests' progress toward housing.
Provide general support to guests.
Observe and report concerns, violations, and general events in daily staff logs.
Provide late-night meals and organize early-morning food distribution.