Senior Shelter Program Manager

BUILDING FUTURES•San Leandro, CA

5h•$85,000 - $95,000•Onsite

About The Position

The Senior Shelter Program Manager leads the daily operations of Building Futures’ two emergency shelters serving women and children experiencing homelessness. Reporting to the Director of Emergency Services, this position ensures high-quality, client-centered, trauma-informed services; supervises shelter staff; and maintains compliance with county, state, and funder requirements. The role oversees shelter operations, services, compliance, safety, and community partnerships. The manager directs daily operations at both sites; oversees facility upkeep, safety, emergency preparedness, incident response, staffing, and staff development; and ensures resident services address the needs of children and families. The position also oversees program outcomes, records, reporting, grant deliverables, and budget tracking, while supporting housing-first and trauma-informed policies and building community partnerships. The role involves regular travel between shelter sites and community locations, and may require responding to emergencies outside normal business hours while on call.

Requirements

Bachelor’s degree in social work, human services, psychology, public administration, or a related field, or an equivalent combination of education, professional experience, and lived experience.
At least four years of experience in homelessness, housing, domestic violence, or related human services.
At least two years of experience supervising or managing staff.
Clear understanding of domestic violence dynamics and trauma-informed care.
Complete the 40-hour California Domestic Violence Counselor training within 90 days of hire; the agency provides the training if needed.
Successfully complete a LiveScan background check in line with the California Fair Chance Act.
If driving for work: valid California driver’s license, clean driving record, and proof of auto insurance.
Knowledge of homelessness, housing first, domestic violence dynamics, trauma-informed care, and client-centered practice.
Strong leadership, supervision, communication, and conflict-resolution skills.
Ability to stay calm, make sound decisions, and de-escalate during crises.
Ability to manage several priorities across two sites in a fast-paced environment.
Proficiency in Microsoft Office and client data management systems.
Ability to maintain confidentiality and professional boundaries.
Commitment to diversity, equity, inclusion, and culturally responsive services.

Nice To Haves

Experience working in a residential shelter setting.
Experience leading and supervising teams of staff.
Experience managing grant-funded programs, including funder reporting and budget tracking.
Bilingual in English and Spanish or another language.
Experience with comparable databases or client data systems.
CPR/First Aid certification.

Responsibilities

Direct daily operations at both shelters and maintain safe, secure, clean, and welcoming sites.
Protect shelter locations and enforce site security protocols.
Oversee facility upkeep, inspections, health and safety standards, and vendor relationships.
Assist with developing and maintaining emergency and disaster preparedness plans.
Respond to critical incidents, document them, and participate in and oversee the rotating on-call schedule.
Recruit, hire, onboard, train, supervise, coach, and evaluate shelter staff and volunteers.
Provide regular individual supervision and reflective support, including attention to secondary trauma and staff wellbeing.
Manage staffing schedules and ensure shifts are covered at both sites.
Lead team meetings, case conferences, and staff development activities.
Train staff on and ensure compliance with Alameda County Shelter Standards, agency policies, and funder requirements.
Oversee resident intake, assessments, safety planning, referrals, and housing navigation.
Ensure services for children and families meet residents’ developmental and trauma-related needs.
Lead resident house meetings and resolve resident concerns and grievances fairly and consistently.
Uphold resident confidentiality, rights, dignity, and self-determination.
Serve as a mandated reporter and ensure staff meet child abuse reporting obligations under California law (CANRA).
Monitor program outcomes, contract compliance, audits, and funder grant deliverables.
Maintain accurate and confidential program records and data.
Prepare reports and outcome measures for internal leadership and funders.
Track program spending against budget, help prepare grant budgets and reports, and approve purchases within authorized limits.
Develop and update housing-first and trauma-informed policies, procedures, and protocols.
Represent the organization at community partnerships, coalitions, and collaborative meetings.
Build relationships with housing providers, law enforcement, legal services, health providers, and other community partners.
Support strategic planning, program development, and continuous quality improvement.
Perform other duties as assigned in support of the agency’s mission.