Case Manager - Pathway of Hope

The Salvation Army USA Central Territory•Dodge City, KS

About The Position

Coordinate social services activities for the corps and provide direct assistance or referrals to clients according to established criteria. Assess families with minor children for eligibility in the Pathway of Hope (POH) program and provide strength-based case management to families seeking to break the cycle of crisis and improve their circumstances. The role includes outreach and participant engagement, screening and intake, assessments, individualized case planning, regular follow-up, home visits, referrals, advocacy, financial assistance, crisis planning, life-skills and budgeting instruction, and coordination with staff and service providers. The Case Manager maintains confidential participant files, detailed case notes, demographic and financial-assistance records, and required reports and program data. The position also involves networking with community agencies, supporting volunteers, representing The Salvation Army, promoting the spiritual dimension of its social services, tracking service needs and outcomes, supporting program evaluation and compliance, and attending required training. Work takes place in a typical office environment and in the community, with weekly local travel for home and community-based meetings and visits. Some evening and weekend work may be required. The position is full-time, 40 hours per week, and requires driving for Salvation Army business.

Requirements

Degree in a human service area; extensive experience in strength-based case management may substitute for a bachelor’s degree.
At least two years of case management experience in a comparable social service program providing multifaceted interventions for families using a strength-based approach.
Experience and/or strong interest in community outreach, organization, and community capacity development.
Ability to work sensitively and in a culturally appropriate manner with people of diverse racial, ethnic, and socioeconomic backgrounds.
Ability to collaborate on complex social issues within families and communities.
Creativity, originality, intuition, and perceptiveness; logical and critical thinking; ability to envision projects from beginning to end; and ability to solve complex problems and make appropriate judgments and decisions.
English speaking and comprehension sufficient for effective communication.
Demonstrated capacity to teach adults.
Familiarity with Salvation Army policies and procedures.
Excellent oral and written communication skills.
Clear criminal record.
Valid driver’s license and approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred.
Ability to speak and understand Spanish sufficiently for effective communication is preferred but not required.

Responsibilities

Conduct community outreach, engage potential participants, screen applicants against POH eligibility requirements, present potential participants to the POH team, and refer individuals who are ineligible for POH.
Complete participant intake and required documentation, explain the program and expectations, and conduct written assessments within 72 hours of contact, including screening for serious personal safety and mental health issues.
Develop, review, and update case plans with participants, including short- and long-term goals and objectives focused on housing stability, increased income and financial resources and skills, and self-determination.
Schedule regular participant meetings and conduct home visits as determined by case plans.
Provide information, referrals, advocacy, and assistance accessing community resources; provide financial assistance according to program policies and procedures.
Coordinate case management with staff and contracted services to address individual and family needs.
Develop discharge plans addressing permanent housing, economic and emotional stability, and self-determination; help participants develop crisis plans and be available off hours to respond to emergencies.
Conduct life-skills and budgeting classes.
Maintain complete participant case files, comprehensive case notes, educational-group documentation, follow-up records, confidentiality, and records prepared for storage after discharge.
Maintain participant demographic data and accurate financial-assistance records in participant files and SIMS; submit monthly service statistics and other requested reports.
Attend agency, community, supervisory, and corps team meetings; maintain relationships with community agencies; support community volunteers; and represent the agency’s purpose, philosophy, and function.
Promote the spiritual dimension of Salvation Army social services, including Christian influence and evangelism in contemporary service settings.
Track unmet participant and family needs; document service effectiveness using participant, case-management, and community-resource feedback; and suggest educational or process-group programming.
Support quality, accuracy, and consistency of local data and reporting for POH outcomes; collaborate with the POH program manager on program policies, procedures, goals, objectives, and outcome measures.
Enter accurate data into SIMS; participate in program and outcomes evaluation; assist with annual evaluations, quarterly random record reviews, and annual compliance reviews; report challenges and help develop action plans.
Attend POH implementation and ongoing training, in-service training, conferences, workshops, and other assigned training events.
Travel locally for weekly home and community-based meetings and visits; drive a Salvation Army or personal vehicle on Salvation Army business when approved.