Pathway of Hope Case Manager (GNY/DHQ)

The Salvation Army•New York, NY

About The Position

The Pathway of Hope (POH) Case Manager partners with families who want to take action to set short- and long-term goals for achieving self-sufficiency. Working with the Pathway of Hope Regional Coordinator and Corps Officers, the Case Manager provides comprehensive, holistic case management that goes beyond emergency relief or one-time services. The Case Manager accompanies clients throughout the process, serves as a primary point of contact, and helps coordinate services and resources for complex needs. The role motivates clients to participate actively in their own development and goal achievement and requires discretion and independent judgment. The position also supports the distribution of NARCAN kits in designated zip codes across the five boroughs. Duties include accurately reporting distributed kits, collecting kits from DHQ when needed, and participating in related OOPP events to distribute kits and promote the program.

Requirements

Bachelor’s degree in a related social services field.
Three years of case management experience preferred.
Awareness of and sensitivity to the cultural and socioeconomic characteristics of populations served.
Sensitivity to poverty-related issues and barriers faced by people with low incomes.
Understanding of trauma-informed care and sensitivity to clients’ prior trauma.
Ability to contextualize sensitive information and create a supportive care plan.
Ability to maintain ethical conduct in accordance with organizational policy.
Ability to work without close supervision on assigned duties and willingness to seek and accept supervision as needed.
Maintain strict confidentiality with sensitive financial and personal information.
Respect and promote The Salvation Army’s mission; candidates are not required to embrace its tenets of faith.
Strong verbal, written, and organizational skills, with attention to detail.
Excellent interpersonal skills, including empathetic and active listening.
Ability to build and maintain effective working relationships and communicate appropriately at all levels within and outside the organization to achieve desired results.
Computer skills in Microsoft, Excel, Fiscal Software, Microsoft 365, SurveyMonkey, and Zoom.

Nice To Haves

Experience and/or strong interest in community outreach and community capacity development.
Prior experience with motivational interviewing and/or the strengths-based perspective.
Bilingual ability.

Responsibilities

Conduct outreach to identify vulnerable people who may need services and referrals.
Screen applicants promptly, assess urgency, and provide accurate information and referrals to appropriate services.
Conduct intake interviews and assessments by phone or in person and connect families with resources for urgent needs.
Complete individualized, strengths-based, culturally responsive assessments of clients’ needs and available resources.
Develop, implement, and regularly review individualized action plans collaboratively with clients, while avoiding dependence.
Empower clients to access available resources effectively.
Arrange or refer clients to services and resources identified in action plans, verify unmet needs, and obtain records or contact vendors and partner agencies as needed.
Build and maintain relationships with other organizations to coordinate service delivery and avoid duplication of benefits or services.
Provide client support and advocacy, including communication with governmental and non-governmental agencies when necessary.
Document case management engagements in case notes according to POH guidelines and best practices.
Monitor and document client progress using standardized forms and enter relevant information into the WellSky client database in a timely manner.
Maintain continuity of services through case transfer or closure.
Prepare monthly statistical reports as requested and attend monthly coordination meetings.
Attend relevant seminars, conferences, and training sessions as assigned.
Coordinate with a designated Pastoral Care Representative to schedule spiritual guidance sessions at clients’ request.
Report progress and required statistics to the Pathway of Hope Regional Coordinator as needed.
Dispense NARCAN kits in designated zip codes across the five boroughs.
Submit accurate and timely reports for dispensed NARCAN kits.
Pick up NARCAN kits at DHQ when needed.
Participate in OOPP-related events to distribute kits and promote the program.
Perform other duties assigned by the Pathway of Hope Regional Coordinator and Social Services of Greater New York.