Case Manager - Hope Team

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Case Manager works with high-risk adults diagnosed with severe mental illness and/or co-occurring disorders. The role provides services addressing clients’ identified needs, including income and benefits, insurance, housing, vocational or educational goals, transportation, food and clothing, activities of daily living, substance-use education and referrals, informal supports, leisure activities, crisis assessment and safety planning, and legal-service referrals. The Case Manager also provides individual or group education on topics such as money management, symptoms, interpersonal relationships, household maintenance, and smoking cessation. Services may range from monthly to weekly contact and are delivered in person or through telehealth. The Case Manager meets clients where they are in terms of current symptoms and treatment preferences, provides crisis intervention and management as needed, and gathers and completes required CCBHC data metrics. The role also includes duties and responsibilities outlined in the primary Case Manager core job description. The position is part of Family & Children’s Services’ Certified Community Behavioral Health Clinic (CCBHC) model of care. This team-based, whole-person approach uses multidisciplinary collaboration to coordinate care for adults and children with complex mental health and substance-use challenges. The job is classified as safety-sensitive under the Oklahoma Medical Marijuana and Patient Protection Act, and employees are subject to the organization’s Drug Free Workplace Policy.

Requirements

Bachelor’s degree in a social sciences field; consideration is given to degrees in Criminal Justice or Education.
Case Management II certification, or obtain certification by taking the first available Case Management Certification course provided by ODMHSAS after hire.
Strong commitment to each person’s right and ability to live in a normal community residence and to have access to helpful, adequate, competent, and continuous supports and services.
Ability to establish supportive, trusting relationships with people with mental illnesses and/or substance-use issues, while respecting client rights and treatment preferences.
Valid Oklahoma driver license and satisfactory driving record.
Use of a personal automobile to travel to locations other than the primary office.
Employees are subject to the Family & Children’s Services Drug Free Workplace Policy; the position is classified as safety-sensitive.

Nice To Haves

Previous experience in community mental health, inpatient psychiatric facilities, criminal justice, home health, or similar settings.
A strong passion for helping individuals with severe mental illness.

Responsibilities

Assess and address clients’ needs related to income, benefits, insurance, housing, vocational or educational goals, transportation, food, clothing, and activities of daily living.
Provide substance-use education and appropriate referrals, and connect clients with informal supports, leisure activities, and legal services.
Conduct crisis assessment and safety planning, and provide crisis intervention and management as needed.
Educate clients individually or in groups on topics including money management, symptoms, interpersonal relationships, household maintenance, and smoking cessation.
Provide services in person or through telehealth, with contact ranging from monthly to weekly according to client needs.
Meet clients according to their current mental health symptoms and treatment preferences.
Gather and complete required CCBHC data metrics.
Perform duties and responsibilities outlined in the primary Case Manager core job description.
Travel to locations other than the primary office using a personal automobile.