Legal Team Case Manager

Lowe Law Group•Ogden, UT

1d•Onsite

About The Position

The Legal Team Case Manager works on the Pre-Litigation team and manages inbound and outbound client communications, helping ensure clients receive timely, professional, and compassionate support during the early stages of their case. The role gathers information, accurately documents interactions, and supports case progression while contributing to client experience and case quality. It requires strong organization, follow-through, and communication skills. The position is full-time, hourly, and non-exempt, and is performed in an office in Ogden, Utah. Scheduling options include evening shifts from 12:00 p.m. to 8:00 p.m. and weekend hours. Evening shifts receive a 10% differential, and weekend hours receive a 20% differential. The starting pay range is $20–$24 per hour, DOE; the compensation section also lists a competitive wage range of $20–$30 per hour. The role maintains confidential client records, handles calls and correspondence, follows up on requests and documentation, navigates internal systems and firm procedures, collaborates across departments, and resolves routine administrative inquiries. The work takes place in a professional office environment and includes prolonged desk and computer work.

Requirements

High school diploma or equivalent.
One to two years of experience in an administrative, customer service, or support role.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple tasks and priorities simultaneously.
Comfort working in a fast-paced environment.
Professionalism, discretion, and sound judgment.
Proficiency with Microsoft Office, including Word, Outlook, and Excel, and comfort learning new systems.
Ability to work independently while taking direction and feedback.

Nice To Haves

Associate degree in office administration or a related field.
Experience in a professional office environment.
Preference for evening shifts and flexibility to help with weekend coverage.

Responsibilities

Communicate with clients and relevant third parties by phone, email, and written correspondence.
Handle inbound and outbound calls, emails, and messages professionally and promptly.
Follow up diligently on outstanding requests and documentation.
Establish, maintain, and update detailed, confidential client records.
Prepare clear, professional written correspondence and internal documentation.
Navigate internal systems and follow established firm procedures.
Collaborate with other departments to complete tasks and support case progression.
Respond to administrative inquiries and resolve routine questions.
Take ownership of assigned tasks and follow them through to completion.
Perform other related duties as assigned.