Legal Team Case Manager

Lowe Law Group•Ogden, UT

10h•$20 - $30•Onsite

About The Position

The Legal Team Case Manager joins the Pre-Litigation team and manages inbound and outbound client communications, providing timely, professional, and compassionate support during the early stages of clients’ cases. The role gathers information, accurately documents interactions, and supports case progression, contributing to client experience and case quality. It requires strong organization, follow-through, and communication skills. The position is full-time, hourly, and non-exempt, and is performed in-office in Ogden, Utah. Evening and weekend scheduling opportunities are available. Evening shifts are 12:00 p.m.–8:00 p.m. and receive a 10% shift differential; weekend hours receive a 20% shift differential. Candidates who prefer evening work and can help with weekend coverage are especially encouraged to apply. The role maintains organized cases, keeps clients informed, and ensures information is accurate. It involves communicating with clients and third parties, handling calls and messages, following up on requests and documentation, maintaining confidential records, preparing correspondence and internal documentation, using firm systems and procedures, collaborating across departments, responding to administrative inquiries, and completing assigned tasks. The work is performed in a professional office environment and includes prolonged desk and computer work. The employee must be able to lift up to 15 pounds as needed.

Requirements

High school diploma or equivalent.
One to two years of experience in an administrative, customer service, or support role.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple tasks and priorities simultaneously.
Comfort working in a fast-paced environment.
Professionalism, discretion, and sound judgment.
Proficiency with Microsoft Office, including Word, Outlook, and Excel, and comfort learning new systems.
Ability to work independently while taking direction and feedback.
Ability to lift up to 15 pounds as needed.

Nice To Haves

Associate degree in office administration or a related field.
Experience in a professional office environment.
Preference for evening work and flexibility to help with weekend coverage.

Responsibilities

Communicate with clients and relevant third parties by phone, email, and written correspondence.
Handle inbound and outbound calls, emails, and messages professionally and promptly.
Follow up diligently on outstanding requests and documentation.
Establish, maintain, and update detailed, confidential client records.
Prepare clear, professional written correspondence and internal documentation.
Navigate internal systems and follow established firm procedures.
Collaborate with other departments to complete tasks and support case progression.
Respond to administrative inquiries and resolve routine questions.
Take ownership of assigned tasks and follow them through to completion.
Perform other related duties as assigned.