Pathway of Hope Case Manager (GNY/DHQ)

The Salvation Army Eastern Territory•New York, NY

About The Position

The Pathway of Hope (POH) Case Manager works with families who want to take action to establish short- and long-term goals toward self-sufficiency. In collaboration with the Pathway of Hope Regional Coordinator and Corps Officers, the Case Manager provides comprehensive, holistic case management that goes beyond emergency relief or one-time services. The Case Manager accompanies clients throughout the process, serves as a primary point of contact, and coordinates services and resources to address complex needs. The role motivates clients to take an active part in their own development and goal achievement and requires discretion and independent judgment. The Case Manager also conducts community outreach and distributes NARCAN kits within designated zip codes across New York City’s five boroughs. The position includes timely and accurate reporting of distributed kits, picking up kits at DHQ as needed, and participating in OOPP-related events to distribute kits and promote the program.

Requirements

Bachelor’s degree in a related social services field; three years of case management is preferred.
Awareness of and sensitivity to the cultural and socioeconomic characteristics of the populations served.
Sensitivity to poverty-related issues and barriers faced by people with low incomes.
Understanding of trauma-informed care and sensitivity to clients’ prior trauma.
Ability to contextualize sensitive information and create a supportive care plan.
Ability to maintain ethical conduct in accordance with organizational policy.
Ability to work without close supervision on assigned duties and willingness to seek and accept supervision as needed.
Ability to maintain strict confidentiality of sensitive financial and personal information.
Strong verbal, written, and organizational skills, with attention to detail.
Excellent interpersonal skills, including empathetic and active listening.
Ability to build and maintain effective working relationships and communicate appropriately at all levels inside and outside the organization to achieve desired results.
Computer skills in Microsoft applications, Excel, fiscal software, Microsoft 365, SurveyMonkey, and Zoom.
Candidates are not required to embrace the tenets of faith but must respect and promote The Salvation Army’s mission.

Nice To Haves

Experience or strong interest in community outreach and community capacity development.
Prior experience with motivational interviewing and/or a strengths-based perspective.
Bilingual ability.

Responsibilities

Perform outreach to identify vulnerable people who may need services and referrals.
Screen applicants promptly to assess urgency and direct them to appropriate services, providing accurate and timely information and referrals.
Conduct intake interviews and assessments by phone or in person, connecting families to resources for urgent needs.
Conduct individualized, strengths-based, culturally responsive assessments of clients’ needs and available resources.
Work with clients to develop, implement, and regularly review individualized action plans that support independence and avoid fostering dependence.
Empower clients to access available resources effectively.
Arrange or refer clients to services and resources identified in their action plans, verify unmet needs, and obtain records or contact vendors and partner agencies as needed.
Build and maintain relationships with other organizations to coordinate service delivery and avoid duplication of benefits or services.
Provide client support and advocacy, including communication with governmental and non-governmental agencies when necessary.
Document case management activities in case notes in accordance with POH guidelines and best practices.
Monitor and document client progress using standardized forms and enter relevant information into the WellSky client database in a timely manner.
Maintain continuity of client services through case transfer or case closure.
Prepare monthly statistical reports as requested and attend monthly coordination meetings.
Attend relevant seminars, conferences, and training sessions as assigned.
Coordinate with a designated Pastoral Care Representative to schedule spiritual guidance sessions when requested by a client.
Report progress and required statistics to the Pathway of Hope Regional Coordinator as needed.
Perform other duties assigned by the Pathway of Hope Regional Coordinator and Social Services of Greater New York.
Dispense NARCAN kits in designated zip codes across the five boroughs.
Ensure timely and accurate reporting of dispensed NARCAN kits.
Pick up kits at DHQ as needed.
Participate in OOPP-related events to distribute kits and promote the program.