Donor Relations Specialist (GNY/DHQ)

The Salvation Army•New York, NY

1d•Onsite

About The Position

The Salvation Army’s Greater New York Division is seeking an entry-level fundraiser to manage a portfolio of up to 450 Mid-Level donors giving $500–$4,999 annually, along with a pipeline of 150 prospects. Reporting to the Director of Major Gifts, the position focuses on retaining and upgrading donors and developing a pipeline to major gifts or gift planning. The specialist creates annual fundraising and marketing strategies using direct mail, personalized written outreach, phone calls, virtual and in-person visits, and events to meet or exceed fundraising goals. The role collaborates with marketing, major gifts, gift planning, and other development and program teams at divisional, territorial, and national levels to cultivate strong donor relationships and coordinate strategies across the donor lifecycle. The candidate must live in the New York City metro area and work in person at the Manhattan Headquarters office. Occasional regional site visits and training are required, as is flexibility to attend occasional evening and weekend fundraising or community events. Occasional regional and national travel is mandatory.

Requirements

Bachelor’s degree.
Two to three years of work experience.
Comfort interacting directly with donors, including discussing personal and family finances and asking for money.
Clear and persuasive written and verbal communication, presentation, and organizational skills.
Excellent computer skills, including managing complex Excel spreadsheets for data analytics, creating visually appealing PowerPoint presentations, and working in multiple databases; ability to become proficient in Salesforce.
Effective interpersonal skills and demonstrated ability to build and maintain positive relationships with diverse individuals.
Ability to work as part of a team and share work on larger projects with colleagues.
Detail-oriented, able to manage multiple projects simultaneously, and motivated to achieve success independently and as part of a team.
Initiative to identify and complete tasks independently.
Flexibility to adapt project approaches and occasionally support colleagues on projects benefiting the team and mission.
Professional and positive manner.
Must live in the New York City metro area and work in person at the Manhattan Headquarters office.
Valid driver’s license.
Occasional regional and national travel is mandatory.
Flexibility to attend occasional evening and weekend fundraising or community events.

Responsibilities

Strategically manage a portfolio of up to 450 Mid-Level donors and a pipeline of 150 prospects from identification and research through cultivation, solicitation, and stewardship.
Build relationships with current and lapsed Mid-Level donors through calls, personalized emails, written contact, virtual and in-person meetings, site visits, and events.
Create engagement plans to retain and increase donors’ annual giving and transition donors to major gift or gift planning portfolios when appropriate.
Work with the Director of Major Gifts to establish measurable annual fundraising goals and track revenue and engagement progress.
Handle administrative duties such as writing, printing, and mailing acknowledgement letters, proposals, and holiday cards.
Conduct prospect research to identify potential Mid-Level donors.
Maintain current records of donor interactions in Salesforce.
Collaborate with corporate, foundation, direct mail, major gifts, gift planning, and marketing colleagues on donor lifecycle strategies.
Collaborate with community relations and development staff, officers, and program teams at divisional, territorial, and national levels; participate in meetings and training as needed.
Communicate with the territorial team and attend required monthly webinars.
Collaborate on creative design, messaging, and data segmentation for Mid-Level prospect mailings.
Serve as the primary contact for incoming Mid-Level donor phone calls and email requests, soliciting feedback and tracking responses in Salesforce.
Stay current on Mid-Level donor management best practices and implement applicable innovations.
Participate in professional development opportunities.
Perform other duties and activities as requested or assigned.