Donor Relations Administrator

The Florey Institute of Neuroscience and Mental Health•Parkville, MD

1d•$94,347

About The Position

The Donor Relations Administrator supports the delivery of high-quality donor services and philanthropy operations as a trusted point of contact for donors and a member of the Development and Philanthropy team. The role coordinates day-to-day donor administration, including gift processing, receipting, donor enquiries, CRM record maintenance and financial reconciliation. Working with colleagues across Development and Philanthropy, Finance and other areas of the Institute, the administrator supports fundraising campaigns, donor stewardship activities, events and reporting requirements. The role calls for strong administration and systems capability, care for the supporter experience, and accurate, professional handling of donor information. The position contributes to philanthropy that enables medical research at the Florey, the largest brain research centre in the Southern Hemisphere. The institute describes its workplace as dynamic, inspiring, collaborative and purpose-driven, with a commitment to diversity and an inclusive culture.

Requirements

Relevant experience in donor administration, fundraising operations, customer service, finance administration or a comparable environment.
Strong database or CRM skills, with the ability to maintain accurate and detailed records.
Experience processing financial transactions, undertaking reconciliations or working with financial data.
Excellent attention to detail and a commitment to accurate, high-quality work.
Strong written and verbal communication skills.
A professional and thoughtful approach to donor and stakeholder enquiries.
Sound judgement when handling confidential and sensitive information.
Ability to organise work, meet deadlines and manage competing priorities.
A collaborative approach and willingness to contribute to continuous improvement.
Current valid work rights for Australia.