Case Manager - Pathway of Hope @ Blue Valley Corps

The Salvation Army Central Territory•Kansas City, MO

About The Position

The Case Manager coordinates social services activities for the corps, provides direct assistance and referrals to clients based on established criteria, and assesses families with minor children for eligibility in the Pathway of Hope (POH) program. The role delivers POH services using a strength-based case management model for families who want to take action to break the cycle of crisis and change the trajectory of their lives. The Case Manager conducts community outreach, engages potential participants, assesses eligibility, and provides referrals to individuals who are not eligible. For enrolled participants, the role manages intake, assessment, case planning, regular meetings, home visits, resource connections, advocacy, financial assistance, life-skills and budgeting classes, crisis planning, discharge planning, and follow-up. The Case Manager coordinates support with staff, contracted services, community agencies, and volunteers, while maintaining confidential and comprehensive participant records. The role also manages program information and reporting, tracks unmet needs and service effectiveness, supports quality assurance and outcomes measurement, and assists with program reviews and evaluation. The Case Manager attends required meetings and training, maintains community relationships, and represents the agency’s purpose and philosophy. The position promotes the spiritual dimension of Salvation Army social services programs and must not undermine the organization’s religious mission. This is a full-time, exempt position requiring 40 hours per week. Work takes place in a typical office environment and in the community, with local travel for home and community-based meetings and visits each week. Some evening and weekend work may be required. The role has no supervisory responsibility.

Requirements

Degree in a human services area; extensive experience in strength-based case management may substitute for a bachelor’s degree.
At least two years of case management experience in a comparable social service program providing multifaceted, strength-based interventions for families.
Interest in and ability to work with people from diverse racial, ethnic, and socioeconomic backgrounds in a sensitive and culturally appropriate manner.
Ability to collaborate on complex social issues within families and communities.
Ability to be creative, original, intuitive, and perceptive; think logically and critically; envision a project from beginning to end; and solve complex problems and make appropriate judgments and decisions.
English speaking and comprehension sufficient for effective communication.
Capacity to teach adults.
Familiarity with Salvation Army policies and procedures.
Excellent oral and written communication skills.
Clear criminal record.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist, and lift up to 25 pounds.
Must have a valid driver’s license and be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Must agree not to undermine The Salvation Army’s religious mission as an employee.

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred.
Spanish speaking and comprehension sufficient for effective communication is preferred.
Bilingual English/Spanish ability and/or familiarity with translation software or apps is preferred.
Experience or strong interest in community outreach, organization, and community capacity development.

Responsibilities

Coordinate social services activities for the corps and provide direct assistance or referrals according to established criteria.
Assess families with minor children for eligibility for the Pathway of Hope program and deliver services using a strength-based case management model.
Conduct community outreach, engage potential applicants, conduct screening interviews, present potential participants to the POH team, and refer people who are not eligible.
Complete participant intake and required admission documentation; conduct written assessments within 72 hours of contact, including screening for safety and mental health issues.
Develop and update participant case plans with short- and long-term goals and objectives, addressing housing stability, income and financial resources and skills, and self-determination.
Schedule regular participant meetings, conduct home visits as determined by case plans, and provide information, referrals, advocacy, and assistance accessing community resources.
Provide financial assistance in accordance with program policies and procedures, and coordinate case management with staff and contracted services.
Develop discharge and crisis plans with participants, and be available off hours to respond to emergencies.
Conduct life-skills and budgeting classes and complete required documentation for educational groups.
Maintain confidential participant case files, detailed case notes, progress and outcome documentation, discharge materials, follow-up records, and records of financial assistance in participant files and SIMS.
Maintain demographic data and submit monthly service statistics and other requested reports.
Attend agency, community, supervisory, corps team, and training meetings as requested; maintain relationships with community agencies and provide guidance and support to community volunteers.
Represent the agency’s purpose, philosophy, and function to the community, and promote the spiritual dimension of Salvation Army social services programs.
Track and report unmet participant and family needs; document and report service effectiveness; and provide ideas for needed educational or process groups.
Support the quality and accuracy of local data and reporting, collaborate on POH policies, procedures, goals, objectives, and outcome measures, and participate in program evaluation activities.
Assist the POH program manager with annual evaluation and outcomes measurement, reports, action plans for program challenges, random record reviews, and annual compliance reviews.
Attend POH implementation and ongoing training, in-service training, conferences, workshops, and other training events as requested or assigned.