Pathway of Hope Data Reporting & Administrative Specialist

The Salvation Army Central Territory • Hoffman Estates, IL

4d

About The Position

The Pathway of Hope Data Reporting and Administrative Specialist provides technical support for licensed users and performs basic system administration for The Salvation Army Information Management System (SIMS). The role accesses and provides SIMS reports about Pathway of Hope enrollments and outcomes, coordinates national, territorial, and divisional grant reporting—including summaries of expenses and activities—and supports the Social Services team with administrative tasks, projects, and database and technology maintenance.

The position maintains and assists with data entry, setup, and revisions for departmental databases and resources; supports SIMS users with data entry, data quality, system setup, and reporting; and helps develop and maintain training materials and Pathway of Hope resources. It also assists with technical equipment and software, department trainings and events, documentation, invoices, travel and reimbursements, correspondence, and general departmental operations. The role has no supervisory responsibility, requires limited travel, and may involve occasional evening or weekend work to coordinate trainings or special events. Work is performed in a typical office environment.

Requirements

• High school diploma required.
• Two years of experience in database management and/or data analysis, plus two years of administrative support experience, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
• Expertise in Microsoft 365, particularly Word and Excel.
• Proficiency in Microsoft PowerPoint, Canva, and other visual communication tools for developing presentations, infographics, flyers, promotional materials, and social media posts.
• Knowledge of SIMS or comfort learning SIMS or similar databases.
• Word processing speed of 50 words per minute.
• Strong organizational and communication skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Ability to speak and understand English sufficiently to communicate effectively with supervisors, employees, beneficiaries, and customers.
• Good speaking, hearing, and vision ability, and excellent manual dexterity.
• Agreement not to undermine The Salvation Army's religious mission as an employee.

Nice To Haves

• Bachelor’s degree in Business Administration, Computer Science, or a related social services field.
• Understanding of basic statistical software and the ability to run analytical statistical reports.
• Ability to conduct basic internet and other project research.
• Ability to proofread and edit project documents and grant proposals.

Responsibilities

• Maintain and assist with data entry, setup, and revisions for departmental databases, including SIMS, Excel databases, the Resource Database, and the Pathway of Hope website.
• Provide SIMS users with basic technical support for data entry, data quality, system setup, and reports; refer requests to appropriate professional staff and assist with complex requests.
• Coordinate development of training registration and conference or seminar databases, including registration processing.
• Process allocation, tracking, approval, and billing of SIMS licenses.
• Assist with updating and redesigning training manuals and supplementary educational materials.
• Assist with development and maintenance of SIMS and Pathway of Hope resources, including the Pathway of Hope website.
• Keep current with software requirements and upgrades, and take relevant classes as appropriate.
• Assist with reports and projects, including Pathway of Hope statistics, evaluation, and consultation reports.
• Provide support for the Contract Management System upon request.
• Assist staff with technical equipment and software, including copiers, Teams, webinars, and conference call lines.
• Maintain and manage the department network drive.
• Help prepare workshops and training sessions, including copy work, producing, assembling and shipping materials, travel plans, and meeting coordination.
• Assist with special projects, including creating, distributing, and summarizing staff and participant surveys.
• Draft correspondence as requested and complete minutes for Pathway of Hope meetings, including conference calls.
• Maintain reporting documents and tracking processes, including monthly enrollment and outcome summaries, SIMS licenses, training tracking, invoices, supporting documentation, and the departmental budget for program evaluation.
• Support all aspects of department trainings, conferences, and seminars, including database management, meeting coordination, correspondence, on-site registration, and on-site training support.
• Assist with special projects and events supporting Pathway of Hope and the Social Service Department.
• Process reimbursements, travel expenditures, check requests, billing, and invoice payments, and manage the related record system.
• Order office supplies and maintain an organized inventory.
• Assist with overall department operations and provide backup as required.
• Process mail and FedEx and UPS shipments.
• Collaborate with the department and divisions to complete comprehensive grant activity reports, including expenses, and maintain records supporting audits.
• Create territorial Pathway of Hope newsletters highlighting best practices and successes.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits.
• Paid time off including vacation, holidays, sick, and personal days.
• Retirement benefits including a 403(b) plan with employer contributions for eligible employees.
• Opportunities for professional growth, learning, and career development.
• A supportive culture that encourages work-life balance.
• Competitive compensation within the nonprofit sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED