Pathway of Hope Data Reporting & Administrative Specialist

The Salvation Army USA Central Territory • Hoffman Estates, IL

5d • $28 - $33

About The Position

The Pathway of Hope (POH) Data Reporting and Administrative Specialist provides technical support to licensed users and performs basic system administration duties for The Salvation Army Information Management System (SIMS). The role accesses and provides SIMS reports on POH enrollments and outcomes, coordinates national, territorial, and divisional grant reports that summarize expenses and activities, and maintains Social Service databases and technologies. It also provides administrative assistance, supports department assignments and projects, and helps ensure the POH program has the information and resources needed to serve individuals and families.

The position's work is divided between data reporting responsibilities (70%) and administrative responsibilities (30%). Data work includes maintaining databases and resources, supporting SIMS users, coordinating registration systems, tracking SIMS licenses, assisting with training materials, and contributing to reports and evaluations. Administrative work includes supporting staff technology, organizing trainings and events, processing expenses and invoices, maintaining records, and assisting the Social Service Department as needed.

The role has no supervisory responsibility. Travel is limited, with occasional evenings or weekend days to coordinate trainings or special events. Work is performed in a typical office environment. The Salvation Army describes itself as an evangelical part of the universal Christian Church, with a mission to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Requirements

• High school diploma required.
• Two years of experience in database management and/or data analysis, plus two years of administrative support experience, or a combination of education and experience providing the required knowledge, skills, and abilities.
• Expertise in Microsoft 365, especially Word and Excel.
• Proficiency in Microsoft PowerPoint, Canva, and other visual communication tools for developing presentations, infographics, flyers, promotional materials, and social media posts.
• Knowledge of SIMS or willingness to learn SIMS or similar databases.
• Word processing speed of 50 words per minute.
• Strong organizational and communication skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Ability to speak and understand English sufficiently to communicate effectively with supervisors, employees, beneficiaries, and customers.
• Good speaking, hearing, and vision ability and excellent manual dexterity.

Nice To Haves

• Bachelor's degree in Business Administration, Computer Science, or a related social services field.
• Understanding of basic statistical software and running analytical statistical reports.
• Ability to conduct basic internet and other project research.
• Ability to proofread and edit project documents and grant proposals.

Responsibilities

• Maintain and assist with data entry, setup, and revisions for department databases, including SIMS, Excel databases, the Resource Database, and the Pathway of Hope website.
• Provide SIMS users with basic technical support for data entry, data quality, system setup, and reports; forward technical support requests to appropriate professional staff and help the POH team respond to complex requests.
• Coordinate development of training registration and conference or seminar databases, including registration processing.
• Process the allocation, approval tracking, and billing of SIMS licenses.
• Assist with updates and redesigns of training manuals and supplementary educational materials.
• Assist with developing and maintaining SIMS and Pathway of Hope resources, including the POH website.
• Keep current with software requirements and upgrades and take classes as appropriate for SIMS, Microsoft Office, and other software.
• Assist with Pathway of Hope statistics, evaluation and consultation reports, and other reports and projects.
• Provide support for the Contract Management System upon request.
• Assist staff with technical equipment and software, including copiers, Teams, webinars, and conference-call lines.
• Maintain and manage the department network drive.
• Help prepare workshops and training sessions by coordinating copying and production, assembling and shipping materials, arranging travel, and coordinating meetings.
• Assist with special projects, including creating, distributing, and summarizing staff and participant surveys.
• Draft correspondence as requested.
• Prepare POH reporting documents, including monthly enrollment and outcome summaries; maintain SIMS licenses and training tracking processes; process invoices and documentation; and support the departmental budget for program evaluation.
• Record minutes for Pathway of Hope meetings, including conference calls.
• Support all aspects of department trainings, conferences, and seminars, including database management, meeting coordination, correspondence, on-site registration, and on-site training support.
• Assist with special projects and events supporting Pathway of Hope and the Social Service Department.
• Process reimbursements, travel expenditures, check requests, billing, and invoice payments, and maintain the related record system.
• Order office supplies and maintain organized inventory.
• Assist with the overall function of the department and provide backup as required.
• Process mail and FedEx and UPS shipments.
• Collaborate with the department and divisions to prepare comprehensive grant activity reports, including expenses, and maintain records needed to support audits.
• Create territorial POH newsletters highlighting best practices and successes.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits.
• Paid time off, including vacation, holidays, sick days, and personal days.
• Retirement benefits including a 403(b) plan with employer contributions for eligible employees.
• Opportunities for professional growth, learning, and career development.
• A supportive culture that encourages work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED