Sr. Administrative Assistant - Data Reporting Specialist

FM•Johnston, RI

About The Position

The Senior Administrative & Data Reporting Specialist provides data, reporting, and operational coordination support to the All Risk Underwriting and Natural Hazards and Aggregation teams. This combined role delivers accurate underwriting reporting and performance visibility while providing high-level administrative and operational coordination for underwriting operations, leadership routines, and business rhythms. The position may be based in Johnston, Rhode Island, or Norwood, Massachusetts; candidates should be open to either location.

Requirements

High school diploma or equivalent.
At least 5 years of experience in a role combining administrative support and data and/or reporting responsibilities, or an equivalent combination of roles.
Ability to validate data, research exceptions, and communicate findings clearly in written summaries and presentation-ready outputs.
Exceptional organizational skills, attention to detail, and follow-through.
Excellent written and verbal communication skills, including the ability to synthesize and present information clearly and concisely.
Strong interpersonal skills and ability to build effective working relationships at all levels of the organization.
Ability to thrive in a fast-paced, dynamic environment, adapt to shifting priorities and urgent requests, and maintain composure and accuracy.

Nice To Haves

Some college.
Experience supporting leaders and working across teams.
Advanced Excel skills, such as pivot tables, lookups, and structured tables.
Experience with or ability to learn reporting and visualization tools such as Power BI.
Openness to evolving tools, automation, and AI-enabled capabilities to improve efficiency and insight.

Responsibilities

Produce and maintain recurring operational scorecards, dashboards, and reports that show performance, workload, timeliness, and leading indicators.
Gather, validate, and reconcile data from multiple internal sources; investigate anomalies, root causes, and exceptions to ensure reporting accuracy and credibility.
Identify trends, risks, gaps, and opportunities in data to inform operational planning, prioritization, and process improvement.
Partner with Underwriting leadership and operations stakeholders to understand reporting needs and refine metrics and outputs to support action, follow-through, and efficiency.
Prepare concise written summaries and visual outputs that connect data findings to operational context, implications, and recommended next steps.
Improve reporting processes by streamlining data collection, reducing manual effort, and using available tools to increase efficiency, consistency, and insight.
Monitor agreed-upon metrics and proactively flag emerging risks, slippage, and improvement opportunities to relevant leaders and teams.
Anticipate reporting and analysis needs related to leadership routines, audits, and operational priorities.
Coordinate operational support needs, including equipment logistics and audit processes, scheduling, and follow-through.
Coordinate team and event logistics, including on-site and off-site meetings and large mailings, ensuring accuracy, timing, and compliance with internal standards.
Support new-hire onboarding and employee development processes, including specialty industry authorities, by coordinating logistics and managing calendars, deadlines, and milestones.
Represent Underwriting leadership with professionalism, discretion, and sound judgment; communicate clearly and follow through on requests and action items.