Case Manager - Pathway of Hope

The Salvation Army Central Territory•Dodge City, KS

About The Position

Coordinate social services activities for the corps and provide direct assistance or referrals to clients based on established criteria. Assess families with minor children for Pathway of Hope (POH) eligibility and deliver POH services using a strength-based case management model for families seeking to break the cycle of crisis and change the trajectory of their lives. The role includes outreach and engagement, participant screening and intake, assessments, case planning, ongoing case management, referrals, advocacy, financial assistance, crisis planning, life-skills and budgeting education, and coordination with staff, contracted services, community agencies, and volunteers. The Case Manager maintains participant records and data, monitors service quality and outcomes, supports program evaluation and compliance, and attends required meetings and training. Work is performed in a typical office environment and in the community, with weekly local travel for home and community-based meetings and visits. Some evening and weekend work may be required. This is a full-time, 40-hour-per-week, benefits-eligible position. Employees must not undermine The Salvation Army’s religious mission.

Requirements

Degree in a human service area; extensive strength-based case management experience may substitute for a bachelor’s degree.
At least two years of case management experience in a comparable social service program providing multifaceted interventions for families using a strength-based approach.
Interest in and ability to work sensitively and in a culturally appropriate manner with people from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to collaborate on complex social issues within families and communities.
Ability to be creative, original, intuitive, and perceptive; think logically and critically; envision projects from beginning to end; and solve complex problems using appropriate judgment and decision-making.
English speaking and comprehension skills sufficient for effective communication.
Demonstrated capacity to teach adults.
Familiarity with Salvation Army policies and procedures.
Excellent oral and written communication skills.
Clear criminal record.
Ability to perform physical activities including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, and lifting up to 25 pounds.
Valid driver’s license and approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Agreement not to undermine The Salvation Army’s religious mission as an employee.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Experience or strong interest in community outreach, organization, and community capacity development.
Spanish speaking and comprehension skills sufficient for effective communication.

Responsibilities

Conduct outreach at social services sites and other community locations; identify eligible individuals, engage the target population, and build rapport.
Screen potential applicants according to POH eligibility requirements, present potential participants to the POH team, and refer individuals who are not eligible to appropriate services.
Complete participant intake and required documentation, explain program expectations, and conduct written assessments within 72 hours of contact, including screening for personal safety and mental health concerns.
Develop case plans with participants within one week of intake, focusing on housing stability, income and financial resources and skills, and self-determination; update plans as needed.
Schedule regular meetings with participants, conduct home visits as determined by case plans, and provide information, referrals, resource connections, and advocacy.
Provide financial assistance in accordance with program policies and procedures and coordinate case management with staff and contracted services.
Develop discharge plans and assist participants in developing crisis plans; be available off hours to respond to emergencies.
Conduct life-skills and budgeting classes and complete documentation for educational groups.
Maintain participant case files and detailed case notes, document progress and follow-up contacts, prepare records for storage after discharge, and protect client confidentiality.
Maintain participant demographic data; submit monthly service statistics; and accurately record financial assistance in participant files and SIMS.
Attend agency, community, supervisory, and corps team meetings as requested; maintain relationships with community agencies and support community volunteers.
Represent the agency’s purpose, philosophy, and function to the community and promote the spiritual dimension of Salvation Army social services programs.
Track unmet participant and family needs; document and report service effectiveness; suggest educational or process groups; and support the quality and consistency of local POH services and reporting.
Ensure accurate SIMS data entry and participate in program evaluation and outcomes measurement activities.
Assist the POH program manager with annual evaluation and reporting, addressing program challenges and action plans, and quarterly random record reviews and annual compliance reviews.
Attend POH implementation and ongoing training, in-service training, approved conferences and workshops, and other POH training events as requested or assigned.