Case Manager - Pathway of Hope @ Independence Corp

The Salvation Army USA Central Territory•Independence, MO

7d•Onsite

About The Position

The Case Manager coordinates social services activities for the corps and provides direct assistance or referrals to clients according to established criteria. The position assesses families with minor children for Pathway of Hope (POH) eligibility and delivers POH services through a strength-based case management model for families seeking to break cycles of crisis and change the trajectory of their lives. The role conducts community outreach and eligibility screening, presents potential participants to the POH team, and connects people who are not eligible with appropriate referrals. For participants, the Case Manager completes intake and written assessments, develops and updates individualized case plans, schedules regular meetings, conducts home visits, connects participants with community resources, provides advocacy and financial assistance, and coordinates services with staff and contracted providers. The Case Manager also supports crisis planning, teaches life skills and budgeting, prepares discharge plans, maintains participant files and case notes, and protects client confidentiality. The position maintains participant and financial-assistance data, submits monthly service statistics, and completes other reports. It builds relationships with community agencies, attends meetings and training, supports community volunteers, and represents the agency in the community. The role tracks unmet needs and service effectiveness, supports program quality and evaluation, enters accurate data into the Salvation Army Information Management System (SIMS), and assists with reviews and outcome reporting. The Case Manager promotes the spiritual dimension of Salvation Army social services and is expected not to undermine the organization’s religious mission. This is a full-time, 40-hour position. Work is performed in a typical office environment and in the community, with weekly local travel for home and community-based meetings and visits. Some evening and weekend work may be required. Driving is required, subject to a valid driver’s license and approval through The Salvation Army Fleet Safety Program.

Requirements

Degree in a human service area; extensive experience in strength-based case management may substitute for a bachelor’s degree.
At least two years of case management experience in a comparable social service program providing multifaceted, strength-based interventions for families.
Experience and/or strong interest in community outreach, organization, and community capacity development.
Ability to work sensitively and in a culturally appropriate manner with people from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to collaborate on complex social issues within families and communities.
Ability to be creative, original, intuitive, and perceptive; think logically and critically; envision projects from beginning to end; and solve complex problems and make appropriate judgments and decisions.
Ability to communicate effectively in both Spanish and English.
Demonstrated capacity to teach adults.
Familiarity with Salvation Army policies and procedures.
Excellent oral and written communication skills.
Clear criminal record.
Valid driver’s license and approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Ability to perform physical activities including sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting, and to lift up to 25 pounds.
Ability to travel locally weekly for home and community-based meetings and visits.
Agreement not to undermine The Salvation Army’s religious mission as an employee.

Nice To Haves

Bachelor’s degree from an accredited college or university.

Responsibilities

Conduct community outreach, engage the target population, screen potential applicants, present potential participants to the POH team, and refer people who are not eligible for POH.
Complete participant intake and required documentation, including written assessments within 72 hours of contact and screening for serious personal safety and mental health issues.
Develop and update participant case plans, including short- and long-term goals and objectives, and schedule regular meetings to review progress.
Conduct home visits as determined by case plans; provide information, referrals, advocacy, and assistance accessing community resources.
Provide financial assistance according to program policies and procedures, and coordinate case management with staff and contracted services.
Develop discharge plans addressing housing, economic and emotional stability, and self-determination; assist participants with crisis plans and respond to emergencies during off hours.
Conduct life skills and budgeting classes, document educational groups, and maintain detailed case files, case notes, progress records, discharge documentation, and follow-up records.
Maintain confidentiality and prepare discharged participant records for proper storage.
Maintain demographic data and accurate records of financial assistance in participant files and SIMS; submit monthly service statistics and other requested reports.
Attend agency, community, supervisory, and corps team meetings; maintain relationships with community agencies and support community volunteers.
Represent the agency’s purpose, philosophy, and function in the community, and promote the spiritual dimension of Salvation Army social services.
Track unmet participant needs and document and report service effectiveness; suggest needed educational or process groups.
Support POH quality assurance, data accuracy, policy and procedure development, and program outcome evaluation.
Participate in POH evaluation activities, assist with annual outcome measurement and reporting, report program challenges, and assist with quarterly record reviews and annual compliance reviews.
Attend POH training, in-service training, conferences, workshops, and other assigned training events.