Pathway of Hope Case Manager

The Salvation Army Southern California•Happy Valley, OR

3h•$23 - $25

About The Position

The Pathway of Hope Case Manager provides direct, strengths-based, intensive case management to families in Hillsboro and greater Washington County who want to break the cycle of intergenerational poverty and move from crisis toward self-sufficiency. The role helps determine eligibility for Pathway of Hope services and related financial assistance, assesses client needs, and works with families to develop and pursue individualized action plans. The Case Manager connects clients with community resources, including housing, employment, recovery support, education, and other relevant services. The position also processes material assistance, maintains accurate client records and case notes, protects client privacy, and coordinates with Salvation Army personnel and community agencies. The role includes regular client meetings, motivational interviewing, workshops, transportation coordination for important appointments, and support for clients’ spiritual growth through connections with a Corps Officer. Most work is performed in the community, with some desk work. The employee is expected to be self-motivated, attend required meetings and trainings, maintain regular and punctual attendance, and wear business casual attire for office work and client visits. Business attire may be needed for certain functions. The position is full-time, non-exempt, and scheduled for 40 hours per week; the work schedule may need to be adjusted to meet job requirements.

Requirements

Bachelor of Arts in Social Work or a related field, or at least 2–3 years of case management experience.
At least one year of experience working with low-income and/or homeless individuals and families.
Valid Class C Oregon driver’s license.
Must pass a criminal background check.
If working near children, must complete a criminal background check and certification for Protect the Mission policies and procedures.
Knowledge of issues related to homelessness.
Basic understanding of mental health disorders.
Knowledge of the Strengths Perspective, Stages of Change Model, and Motivational Interviewing.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Windows and Word, Excel, and PowerPoint.
Ability to work under stressful conditions and organize and prioritize multiple projects to meet tight deadlines.
Ability to interact courteously and tactfully and respond calmly and effectively to crisis situations.
Ability to work with a diverse population in a trauma-informed, sensitive, and nonjudgmental manner while maintaining confidentiality.
Ability to maintain regular and punctual attendance.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, and pull objects; reach overhead; and lift up to 25 pounds.
Specific vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.
Ability to operate a telephone and desktop or laptop computer, access information from a computer, and understand written information.

Nice To Haves

Bachelor of Arts in Social Work or a related field.
Bilingual English/Spanish.

Responsibilities

Qualify clients for Pathway of Hope services and determine eligibility for available financial assistance.
Conduct client intake and assessments, including URICA, Client Sufficiency Matrix, Herth Hope Index, and Working Together Agreement.
Set goals with clients and recommend reasonable action plans using Pathway of Hope best practices.
Help clients obtain and appropriately use community resources related to housing, employment, recovery support, education, and other needs.
Process material assistance by conducting screenings, completing applications and check requests, collecting required documentation, tracking funding drawdowns, and accounting for assistance.
Facilitate clients’ transportation to important appointments, such as obtaining identification, court appointments, food pantries, and the Welfare office.
Enter and maintain accurate client information in HMIS, WellSky Community Services, and internal spreadsheets, coordinating funding tracking with the divisional fiscal department.
Maintain clear, thorough, complete, and current client notes and documentation.
Follow client privacy guidelines, including HIPAA, 42 CFR, and relevant Pathway of Hope guidelines.
Meet with clients weekly or maintain regular contact to review and update action plans, identify barriers, and use motivational interviewing to support progress toward self-sufficiency.
Build relationships with community resources and represent The Salvation Army as a liaison among Pathway of Hope, other Salvation Army programs, and community agencies.
Collaborate with Salvation Army staff, Corps Officers, and community case workers; attend case conferences.
Connect clients with a Corps Officer for pastoral care and support their spiritual growth.
Conduct workshops that support and encourage client self-sufficiency.
Adjust work schedules as necessary to meet job requirements.
Interact professionally and courteously with clients, staff, community groups, vendors, landlords, partners, and stakeholders.
Attend required staff meetings, complete projects on schedule, and follow Salvation Army guidelines for documenting financial and material assistance.
Attend community professional-development trainings and complete trainings required by Salvation Army policies.
Perform other duties as assigned.