Program Manager - Full Time; 1136-201-N
About The Position
The Program Manager oversees the day-to-day administration and operation of an Older Adult Center, ensuring a welcoming and supportive environment, quality services, adherence to budget, and compliance with contractual obligations. The role establishes strong relationships with local health providers, NORC, and other community organizations to support continuity of care and strategies that help seniors age in place. The Program Manager promotes respect for the diversity of older adult members and ensures the delivery of quality programs, services, and meals in accordance with agency and funding-source regulations. The position holds staff accountable for quality service planning and implementation, including food service management, supportive services, and sanitary, safety, and health standards. It also oversees fiscal accountability, prepares periodic reports for the Director of Field Operations, reviews client and staff incidents, and represents the program at agency and community meetings and workshops.
Requirements
- Bachelor’s degree.
- At least three years of experience in a human service or social service field.
- At least one year of supervisory or administrative experience; prior supervisory or administrative experience is required.
- Good written, oral, and listening skills.
- Experience working with the community and in advocacy.
- Experience providing direct services to clients.
- Ability to occasionally lift and/or move up to 15 pounds.
- Ability to speak in front of large groups.
- Ability to work flexible hours according to program operating needs.
- Ability to travel throughout the five boroughs as needed or required.
Nice To Haves
- Master’s degree in Human Services or a related field.
- Supervisory or administrative experience, preferably working with older adults.
Responsibilities
- Manage the day-to-day administration and operation of the Older Adult Center.
- Create a welcoming, supportive environment where the diversity of older adult members is celebrated and respected.
- Ensure quality programs, services, and meals for participants in accordance with agency and funding-source regulations.
- Hold staff accountable for planning and implementing quality client services, including food service management and supportive services.
- Ensure maintenance of sanitary, safety, and health guidelines.
- Ensure program and staff compliance with agency and contractual regulations.
- Maintain fiscal accountability, including adherence to the program budget.
- Prepare periodic written reports for the Director of Field Operations covering direct-service progress, programmatic and staffing issues, service levels, building problems, outreach, and other pertinent matters.
- Conduct site and incident reviews involving clients and staff.
- Represent the program at agency and community meetings and workshops.
- Build relationships with local health providers, NORC, and other community organizations to support continuity of care and aging-in-place strategies.
Benefits
- Generous vacation, personal, and sick days.
- Paid holidays annually.
- Medical, dental, and vision benefits.
- Retirement savings with agency match.
- Transit Flexible Spending Account.
- Life insurance.
- Public Service Loan Forgiveness qualified employer.
- Training series and additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
