Clinical Director III - Full Time; 4401-201-N

Catholic Charities Brooklyn and Queens•Brooklyn, NY

About The Position

The Clinical Director is responsible for the administrative, managerial, and clinical operations of CCNS’s Non-Medicaid Care Coordination Program under the NYC Department of Health and Mental Hygiene. Under the direction of the Director of Care Coordination, the role oversees staff training and supervision, program systems and policies, budget planning and monitoring, health information technology, community engagement, contract deliverables, regulatory compliance, and audit readiness. The Clinical Director also leads strategic planning, program development, quality improvement, and collaboration with community providers and other systems of care. The role promotes client-centered, recovery-oriented care and helps ensure improved health outcomes, including fewer hospitalizations and emergency department visits and greater engagement with outpatient behavioral health and medical services. The Clinical Director oversees staff efforts to address clients’ social determinants of health and connect them with comprehensive medical, behavioral health, substance use, housing, food, education, and employment resources. The position includes direct client services, clinical supervision, team leadership, rotating crisis response, and on-call administrative and crisis coverage. The program operates 24/7, so flexible hours may be required, including evenings, weekends, and holidays.

Requirements

Master’s degree in Social Work, Nursing, Public Health, or another related social service or health profession.
Three years of experience managing programs with progressively increasing responsibilities.
Demonstrated written, verbal, and computational skills to present and document records in accordance with program standards.
Experience as a manager, preferably including program design, implementation, and evaluation.
Report-writing and data analytics skills; superior communication and writing skills.
Knowledge of mental illness, mental health legislation and regulations, and health conditions.
Knowledge of Microsoft Office applications, including Excel.
Ability to manage multiple projects and independently manage resources, including money, materials, time, and people.
Ability to work as part of a team and serve as a role model to staff and stakeholders.
College-level problem-solving ability and knowledge of techniques for identifying and preventing crises, including crisis management.
Ability to work respectfully with clients, network partners, families, and government staff, with consideration for cultural differences.
Skills in administrative and clinical supervision and practice; program design, operational oversight, and evaluation; personnel management; budget development and control; property management; public and governmental relations; leadership development; and team building.
Comfort with public speaking, lobbying, advocacy, training, and educating staff.
Ability to use technology conferencing tools and accountability for handheld devices and computers.
Ability to meet with residents and staff throughout facilities, travel to multiple locations as needed, and work flexible hours and days, including weekends, evenings, and holidays.
Ability to talk, hear, walk, stand, and sit; lift up to 10 pounds; operate a computer keyboard, mouse, and office equipment; and read printed materials and computer screens.

Nice To Haves

Licensure in a related field of practice, such as LCSW, LMSW, LPN, RN, or NP.
Experience serving or developing systems for people with chronic health conditions, behavioral health conditions, homelessness, or benefits and entitlements needs.

Responsibilities

Manage and oversee the day-to-day operations of the Non-Medicaid Care Coordination Program in accordance with regulatory standards and guidelines.
Ensure program systems function effectively and meet client needs.
Manage program budgets, productivity and revenue targets, expenses, and client wrap-around funds in accordance with contract requirements.
Oversee care coordination services, access to a comprehensive range of services, and continuity of care across transitions.
Provide counseling and direct client services focused on recovery, independent community living, and mental and emotional health; complete assessments and care plans as needed.
Ensure staff meet DOHMH assessment requirements and participate in case conferences to identify community health needs and tailor services.
Coordinate evidence-based wellness and prevention activities, including connections to smoking cessation, chronic-condition care, self-help recovery resources, and other medical services.
Oversee identification and coordination of primary care physicians and multidisciplinary medical, behavioral health, substance use, and social service providers.
Work respectfully with clients, families, providers, network partners, and government staff, taking cultural differences into consideration.
Ensure timely transitional care and post-discharge follow-up to prevent avoidable readmissions and support appropriate follow-up care.
Use electronic databases to track and share member information and care needs across providers, monitor outcomes, and initiate changes in care as needed.
Oversee required documentation in the CAIRS database, internal EHR, AOT portal, and MAVEN portal; manage incoming referrals and conduct in-reach to hospitals, schools, and other provider settings as needed.
Collect, analyze, and report program data, including member contacts, service levels, hospitalizations, emergency department visits, productivity, and outcome measures; submit required reports accurately and on time.
Coordinate strategic planning and implement processes and services to improve service delivery and productivity; develop and implement quality improvement projects and corrective solutions.
Promote collaboration within the program and across agencies, including participation in provider linkage meetings; ensure incidents are reported according to agency and funder guidelines.
Cooperate with and participate in investigations conducted by the Agency, funding sources, and other authorized entities.
Lead weekly staff and clinical meetings; organize team schedules and support staff time management.
Provide weekly staff supervision, orient new staff to policies and procedures, and provide ongoing training and mentorship.
Interview and hire staff, address performance issues, assign caseloads, and monitor staff schedules in accordance with agency procedures.
Manage on-call duties and 24/7 crisis response availability; provide rotating crisis intervention and referrals to respite and other resources, including evening and weekend on-call administrative and crisis duties.
Collaborate with agency and program staff on emergency preparedness and response protocols.
Prepare for and participate in internal and external audits; maintain audit readiness and develop and implement corrective action plans related to audits or quality assurance activities.
Report issues that may affect the Agency’s reputation, client or staff welfare, or corporate compliance to appropriate administration.
Complete corporate compliance and other required training.
Collaborate with Agency administration to identify new markets and develop marketing strategies; contribute to RFP, CQI, and grant initiatives as needed.
Ensure compliance with fire, safety, and health standards and contribute to treatment protocols, clinical pathways, and policy papers as needed.
Perform other duties as assigned.