Clinical Director III - Full Time; 4401-201-N

Catholic Charities Brooklyn and Queens•New York, NY

3d•$76,500 - $85,680

About The Position

Catholic Charities Brooklyn and Queens’ Care Coordination program serves adults and children ages 6 to 18 enrolled in the Coordinated Behavioral Care Health Home Program who have a history of serious mental illness and/or multiple hospitalizations. The program connects clients and families with community resources to support holistic well-being and reduce emergency room visits, inpatient stays, and criminal justice involvement. Under the direction of the Director of Care Coordination, the Clinical Director oversees the administrative and managerial operations of CCNS’s Non-Medicaid Care Coordination Program under the NYC Department of Health and Mental Hygiene. The role includes staff training and supervision; developing and maintaining operational systems and policies; budget planning and oversight; health information technology integration; community engagement; and ensuring contract deliverables, regulatory compliance, and audit readiness. The Clinical Director monitors program performance, revenue, expenditures, client funds, productivity, and outcomes, and contributes to strategic planning and program development. The Clinical Director advances client-centered, recovery-oriented care and helps the program meet health outcomes, including reducing hospitalizations and emergency department visits and increasing engagement with behavioral health and medical outpatient services. The role ensures staff address social determinants of health through coordination with community providers, hospitals, and other systems of care. The Clinical Director also provides direct client services, clinical supervision, and team leadership. On-call coverage is required; the program operates 24/7, and the position requires flexibility, including evenings, weekends, and holidays.

Requirements

Master’s degree in Social Work, Nursing, Public Health, or another related social service or health profession.
Three years of experience managing programs with progressively increasing responsibilities.
Demonstrated written, verbal, and computational skills for presenting and documenting records in accordance with program standards.
Experience as a manager, preferably including responsibility for program design, implementation, and evaluation.
Report-writing and data analytics skills.
Superior communication and writing skills.
Knowledge of mental illness, mental health legislation and regulations, and health conditions.
Knowledge of Microsoft Office applications, including Excel.
Ability to manage multiple projects and ask for help when needed.
Ability to independently manage money, materials, time, and people.
Ability to work as part of a team and serve as a role model to staff and stakeholders.
College-level problem-solving ability.
Knowledge of techniques for identifying and preventing crises, including crisis management techniques.
Ability to work respectfully with members, network partners, families, and government staff while considering cultural differences.
Skills in administrative and clinical supervision and practice, program design and operational oversight, evaluation of services and staff, personnel management, budget development and control, property management, public and governmental relations, leadership development, and team building.
Comfort with public speaking, lobbying, advocacy, training, and educating staff.
Ability to use audio, video, and web-based conferencing tools and to be accountable for hand-held devices and other technology.
Ability to talk, hear, walk, stand, and sit; lift up to 10 pounds; meet with residents and staff throughout facilities; operate a computer and office equipment; read printed materials and computer screens; and travel to multiple locations as needed.
Ability to work flexible hours and days, including weekends, evenings, and holidays, according to program needs.

Nice To Haves

Licensure in a related field of practice, such as LCSW, LMSW, LPN, RN, or NP.
Experience serving or developing systems for people with chronic health conditions, behavioral health conditions, homelessness, or benefits and entitlement needs.

Responsibilities

Manage and oversee the daily operations of the Non-Medicaid Care Coordination program in accordance with internal and external regulatory standards and guidelines.
Ensure program systems are in place and functioning to meet client needs.
Manage program budgets, productivity and revenue targets, expenses, and client wrap-around funds in accordance with contract guidance.
Oversee care coordination services to support access to a comprehensive range of services and continuity of care across transitions.
Provide counseling individually or in team settings, supporting recovery, independent community living, and mental and emotional health.
Participate in case conferences to identify community health needs and tailor services.
Complete client assessments and develop care plans as needed; ensure staff meet DOHMH assessment requirements.
Coordinate evidence-based wellness and prevention activities and connect clients with appropriate health and recovery resources.
Coordinate multidisciplinary care teams and providers to ensure clients receive medical, behavioral, and social services consistent with their care plans.
Work respectfully with clients, families, providers, network partners, and government staff, with consideration for cultural differences.
Ensure timely transitional care and post-discharge follow-up to reduce avoidable readmissions.
Track and share client information and care needs across providers using electronic databases; monitor outcomes and adjust care as needed.
Oversee required documentation in CAIRS, the internal EHR, AOT portal, and MAVEN portal.
Manage referrals from internal and external sources and conduct outreach to hospitals, schools, and other provider settings as needed to meet census requirements.
Collect, analyze, and report program data, including member contacts, service levels, hospitalizations, emergency room visits, productivity, and outcome measures; submit required reports accurately and on time.
Coordinate strategic planning and implement processes and services to improve service delivery and productivity.
Identify and implement quality improvement projects and plans.
Promote collaboration within the program and across agencies, including participation in linkage meetings.
Ensure incidents are reported according to agency and funding-source guidelines and cooperate with authorized investigations.
Lead weekly staff and clinical meetings and support staff scheduling and time management.
Provide weekly staff supervision, orient new team members, and provide ongoing training and mentorship.
Interview and hire staff and address performance issues in accordance with agency procedures.
Assign caseloads and monitor staff schedules.
Manage on-call duties and ensure 24/7 crisis response availability; provide rotating crisis intervention and administrative on-call coverage, including evenings and weekends.
Collaborate on on-site emergency preparedness and readiness protocols.
Prepare for and participate in internal and external audits; maintain audit readiness and develop and implement corrective action plans.
Report issues that may affect the agency’s reputation or client and staff welfare, as well as corporate compliance concerns, to the appropriate administration.
Participate in corporate compliance and other required training.
Collaborate with agency administration to identify new markets and develop marketing strategies.
Participate in the RFP process, continuous quality improvement initiatives, and grant initiatives as needed.
Ensure compliance with fire, safety, and health standards.
Contribute to treatment protocols, clinical pathways, and policy papers as needed.
Perform other duties as assigned.