Program Manager, Partnerships

Braze•Austin, TX

12d•$86,400 - $124,000•Hybrid

About The Position

The Program Manager, Partnerships operates across the Partnerships department to own high-priority programs, improve visibility into ongoing work, and establish repeatable processes. The role works across functional pillars and partners with senior leaders to coordinate cross-functional initiatives, flagship events, the department’s operating rhythm, communications, and planning. Jira serves as the source of truth for workstream tracking. The position takes projects from brief to delivery by defining scope and ownership, managing plans and dependencies, tracking timelines and risks, and ensuring follow-up. It supports events such as SKO and Forge Partner Day, departmental OKRs and business reviews, quarterly narratives, monthly All Hands, PR-FAQs, annual planning, and follow-up actions from employee engagement surveys. If Braze’s acquisition by Salesforce completes, the role will also help plan and track alignment of Braze’s partner program with Salesforce’s broader partner program and ecosystem. The role is accountable for delivery and clarity rather than owning program content or leadership decisions. It requires influence without formal authority, sound judgment, discretion with sensitive information, strong communication, and the ability to move between operational detail and executive-level updates. Success means delivering high-quality work on time, surfacing risks early, and maintaining transparent visibility into the department’s overall status.

Requirements

5–8 years of experience in program management, project management, or strategy and operations roles at a B2B SaaS or technology company.
Experience ideally supporting a go-to-market, partnerships, or alliances team.
Experience driving cross-functional programs from brief to delivery with multiple stakeholders and senior participants.
Experience running events or company moments involving speakers, content, and tight timelines.
Experience building visibility across a portfolio of workstreams using trackers, status reporting, and tools such as Jira.
Strong writing and storytelling skills, with the ability to turn updates and numbers into clear information for leaders.
Meeting facilitation skills, including keeping senior-level meetings on time and closing with clear actions and owners.
Data-driven approach and comfort building trackers and identifying discrepancies in numbers.
Strong organization and ability to manage many deadlines and varied work without losing detail.
Ability to build processes from scratch and keep them practical and lightweight.
Comfort with departmental tools such as Google Workspace, Slack, Jira, and Confluence.
Ability to influence through trust without formal authority.
Discretion when handling sensitive and unreleased information.

Responsibilities

Maintain a single view of cross-department initiatives, including owners, status, dependencies, and risks, using Jira as the source of truth.
Run regular workstream check-ins, surface concerns early, and provide leadership with clear visibility into progress.
Manage ad-hoc and flagship projects from brief through delivery by establishing scope and owners, building plans, coordinating dependencies, managing timelines, and completing follow-up.
Support Partnerships’ contributions to events such as SKO and Forge Partner Day, including narrative and theme development, speaker briefings, content gathering, and coordination with Marketing and Events.
Drive cross-functional initiatives by clarifying roles and accountability, keeping work moving, and ensuring initiatives are properly closed out.
Support department OKRs, monthly and quarterly business reviews, quarterly narratives, and monthly All Hands by building trackers and templates, gathering inputs, preparing pre-reads, and helping run sessions.
Support department updates and the PR-FAQ tracker for major launches, maintaining consistency in format, tone, timing, and status.
Support the SVP, Partnerships and Partner Operations team with annual planning.
Track employee engagement survey follow-up actions in Culture Amp through completion and report back on what changed.
If the Braze acquisition by Salesforce completes, help plan and track alignment of the Braze partner program with the broader Salesforce partner program and ecosystem.
Claim unassigned initiatives, establish clear accountability, and guide them through execution.
Prepare concise, actionable leadership briefs and facilitate productive meetings that result in clear actions and owners.
Maintain dependable tracking of progress, status, and risks; flag delays early and identify practical solutions.
Handle sensitive and unreleased information, including survey results, plans, and organizational changes, with discretion.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Fertility benefits and equal paid parental leave
Professional development through formal career pathing, learning platforms, and a yearly learning stipend
Curated in-office employee experience
Annual company-wide Volunteer Week and donation matching
Employee Resource Groups
Collaborative, transparent, and fun culture