Program Manager, Partnerships

Braze•Chicago, IL

12d•Hybrid

About The Position

The Program Manager, Partnerships operates across the Partnerships department, coordinating priorities that span functional pillars and supporting the department’s operating rhythm. The role establishes clear visibility into initiatives, owners, status, dependencies, and risks, using Jira as the source of truth, and manages high-priority projects from brief to delivery. It supports flagship events such as SKO and Forge Partner Day, cross-functional initiatives, departmental planning, communications, and business reviews. The position is responsible for delivery and clarity rather than owning the content or decisions, and works through influence and trust without formal authority. It requires discretion when handling sensitive information and a practical approach to building repeatable processes that can endure in a fast-paced, growing organization. The role also supports the department’s OKRs, monthly and quarterly business reviews, quarterly narratives, monthly All Hands, PR-FAQ tracking, annual planning, and follow-up actions from employee engagement surveys. If Braze’s acquisition by Salesforce completes, the role will help plan and track alignment between Braze’s partner program and the broader Salesforce partner program and ecosystem. For candidates based in the United States, the stated starting pay range is $92,000–$131,200 per year, with expected OTE of $115,000–$164,000 per year, including bonus or commission. The role qualifies for a Total Rewards package that includes restricted stock units. Braze describes its work model as hybrid and offers location-dependent benefits.

Requirements

5–8 years of experience in program management, project management, or strategy and operations roles at a B2B SaaS or technology company.
Experience driving cross-functional programs from brief to delivery with multiple stakeholders and senior people.
Experience running events or company moments involving speakers, content, and tight timelines.
Experience building visibility across a portfolio of workstreams using trackers, status reporting, and tools such as Jira.
Strong writing and storytelling skills, including the ability to turn updates and numbers into clear communications for leaders.
Skill in facilitating meetings with senior people, keeping meetings on time, and establishing clear actions and owners.
Data-driven approach, comfort building trackers, and ability to identify inconsistencies in data.
Strong organization and ability to manage multiple deadlines and varied work without losing detail.
Ability to build processes from scratch while keeping them practical and lightweight.
Comfort using department tools such as Google Workspace, Slack, Jira, and Confluence.
Ability to work without formal authority and build trust through reliable delivery and collaboration.
Discretion in handling sensitive information.

Nice To Haves

Experience supporting a go-to-market, partnerships, or alliances team.

Responsibilities

Maintain a single view of cross-departmental initiatives, including owners, status, dependencies, and risks, using Jira as the source of truth.
Run regular check-ins, surface concerns early, and provide leadership with a clear view of initiative progress.
Manage ad-hoc and flagship projects from brief through delivery by agreeing on scope and ownership, building plans, managing dependencies and timelines, and conducting follow-up.
Support Partnerships’ contributions to company events such as SKO and Forge Partner Day, including helping develop narratives and themes, briefing speakers, gathering content, and coordinating with Marketing and Events.
Drive cross-functional initiatives by clarifying responsibilities, maintaining momentum, and ensuring work is completed and closed out properly.
Support department OKRs, monthly and quarterly business reviews, quarterly narratives, and monthly All Hands by building trackers and templates, gathering inputs, preparing pre-reads, and helping run sessions.
Support department updates and the PR-FAQ tracker for major launches, maintaining consistent format, tone, timing, and accurate status.
Support annual planning with the SVP, Partnerships and Partner Operations team.
Track actions arising from the employee engagement survey in Culture Amp through completion and report on resulting changes.
If the acquisition of Braze by Salesforce completes, help plan and track alignment of the Braze partner program with the broader Salesforce partner program and ecosystem.
Establish clear accountability for unassigned initiatives and drive them through to successful execution.
Communicate concise, actionable updates to leadership and facilitate productive meetings with clear actions and owners.
Maintain transparent tracking of progress and risks, flagging delays early and proposing practical solutions.
Handle sensitive and unreleased information with discretion.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services, including fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.