Program Manager, Partnerships

Braze•New York City, NY

12d

About The Position

The Program Manager, Partnerships operates across the Partnerships department, coordinating high-priority initiatives, flagship events, cross-functional projects, and departmental operating rhythms. The role establishes clear, dependable visibility into workstreams, including ownership, status, dependencies, and risks, using Jira as the source of truth. It builds structure and repeatable processes for a fast-growing department where initiatives may otherwise rely on informal ownership and tracking. The role takes projects from brief through delivery, supports the Partnerships contribution to events such as SKO and Forge Partner Day, and works with leadership and functional teams on event narratives, speakers, content, and coordination. It also supports OKRs, business reviews, quarterly narratives, All Hands meetings, internal communications, PR-FAQ tracking, annual planning, and follow-up actions from employee engagement surveys. If the acquisition of Braze by Salesforce completes, the role will help plan and track alignment of Braze’s partner program with Salesforce’s broader program and ecosystem. The Program Manager owns delivery and clarity—not the content or decisions, which remain with pillar leads and leadership. Success requires influencing stakeholders without formal authority, identifying risks and gaps early, communicating concise updates, and handling sensitive information with discretion. The position is suited to someone who can move between detailed operational coordination and executive-level communication, and who leaves behind processes that continue to work beyond individual projects.

Requirements

5–8 years of experience in program management, project management, or strategy and operations roles at a B2B SaaS or technology company.
Experience supporting a go-to-market, partnerships, or alliances team is sought; the posting describes this as ideal.
Experience driving cross-functional programs from brief to delivery with multiple stakeholders and senior people.
Experience running events or company moments involving speakers, content, and tight timelines.
Experience building visibility across a portfolio of workstreams using trackers, status reporting, and tools such as Jira.
Strong writing and storytelling skills, including the ability to turn updates and numbers into concise material leaders can quickly understand.
Facilitation skills, including running meetings with senior stakeholders, keeping meetings on time, and concluding with clear actions and owners.
Data-driven approach, comfort building trackers, and ability to identify when numbers do not add up.
Highly organized, able to manage many deadlines and different kinds of work while maintaining attention to detail.
Willingness and ability to build processes from scratch and keep them practical and lightweight.
Comfort using department tools such as Google Workspace, Slack, Jira, and Confluence.
Ability to influence and build trust without formal authority.
Ability to handle sensitive and unreleased information with discretion.

Responsibilities

Maintain a single view of cross-departmental initiatives, including owners, status, dependencies, and risks, using Jira as the source of truth.
Run regular workstream check-ins, surface concerns early, and provide leadership with a clear view of progress and blockers.
Take ad-hoc and flagship projects from brief to delivery by agreeing on scope and owners, building plans, managing dependencies and timelines, and conducting follow-up.
Support Partnerships’ contribution to events such as SKO and Forge Partner Day, including work on narratives and themes, speaker briefings, content gathering, and coordination with Marketing and Events.
Drive cross-functional initiatives by clarifying responsibilities, keeping work moving, and ensuring initiatives are properly completed.
Support departmental OKRs, monthly and quarterly business reviews, quarterly narratives, and monthly All Hands through trackers, templates, input collection, pre-reads, and session support.
Support department updates and maintain the PR-FAQ tracker for major launches, ensuring consistent format, tone, timing, and status reporting.
Support annual planning with the SVP, Partnerships and Partner Operations team.
Track follow-up actions from the employee engagement survey in Culture Amp through completion and report on changes made.
If the acquisition of Braze by Salesforce completes, help plan and track alignment of the Braze partner program with the broader Salesforce partner program and ecosystem.
Claim unassigned initiatives, establish clear accountability, influence stakeholders to meet deadlines, and ensure delivery transparency.
Handle sensitive information, including survey results, plans in progress, and organizational changes, with discretion.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services that include fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities.
Collaborative, transparent, and fun culture recognized as a Great Place to Work®.