Program Manager of Individual Supports

Bridgewell • Lynn, MA

1d

About The Position

The Program Manager of Individual Supports oversees the daily operation and administrative responsibilities of an In-Home Supports or Community Supports-based program. The manager ensures that the program meets performance, quality-of-care, agency, accreditation, and regulatory standards while operating in alignment with Bridgewell’s mission, goals, principles, and policies.

The role includes coordinating staffing and schedules, supporting program participants with medical and clinical appointments, leading and developing staff, monitoring service quality and compliance, overseeing program budgets, and maintaining relationships with funding sources, community groups, families, and service providers. The manager may provide coverage to individuals and participates in or manages an after-hours on-call rotation. The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

• Bachelor’s degree in a related field.
• At least five years of experience working with people with developmental disabilities and psychiatric disabilities.
• At least three years of experience in a supervisory or administrative capacity.
• Excellent verbal, written, and presentation skills.
• Excellent organizational and problem-solving skills.
• Demonstrated ability to manage staff effectively and foster positive relationships.
• Demonstrated computer proficiency.
• Ability to maintain accurate and thorough records.
• Ability to respond to crises and recognize client body language and gestural cues.
• Ability to hear and differentiate changes in tone, modulation, and escalation of voice to identify and monitor escalated behaviors and maintain a safe environment.
• Ability to communicate with emergency services, including ambulance, fire, and police.
• Ability to climb stairs frequently and lift or move up to 50 pounds.
• Normal range of eyesight and hearing, with or without corrective equipment.

Responsibilities

• Oversee the daily operations of the program and ensure performance standards and agency requirements are upheld.
• Ensure quality-of-care standards are met, including requirements for individual behavior and treatment plans, ISP documentation, HCSIS, and other required documentation.
• Ensure staffing needs are met according to defined ratios and participant attendance; coordinate schedules, hiring, per diem staff, and agency relief staff.
• Assist program participants with medical and clinical appointments, including transportation to and from appointments.
• Lead staff by fostering a positive work climate and cohesive team environment.
• Promote staff professional growth through coaching, mentoring, and continuous training.
• Maintain systems for measuring service quality and compliance with DDS regulations and Bridgewell policies and procedures.
• Ensure services meet DDS, CARF, and other applicable regulatory standards.
• Monitor financial analyses and reports to ensure compliance with program budgets.
• Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
• Provide coverage to individuals as needed.
• Participate in or manage the after-hours on-call rotation.
• Maintain core training certifications.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee’s birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager