Regional Supports Manager
About The Position
The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a dedicated and detail-oriented Regional Supports Manager to provide statewide implementation and oversight of the Developmental Disability (DD) Waiver Waitlist, Slot Assignment, and Virginia Intellectual Developmental Disability Eligibility Survey (VIDES). The position supports waiver efforts in electronic systems such as WaMS and SIS Online and oversees staff who provide information, technical assistance, and training to providers, individuals and families, and other state constituents on developments related to the DD Waiver Waitlist, Slot Management, and VIDES. The Regional Supports Manager is a member of the Waiver Network Supports team, participates in team meetings, completes special assignments, and represents the team at functions related to DDS as requested. The position leads a team of Regional Support Specialists and acts as a liaison between the state, Community Service Boards (CSBs), and other stakeholders on DD Waiver eligibility and slot management.
Requirements
- Knowledge of developmental disabilities, their characteristics, and best practices for promoting health, safety, and community integration.
- Familiarity with developmental services, including early intervention, residential supports, supported employment, and day programs.
- Experience leading statewide or large-scale human services programs, problem solving, and developing budget projections.
- Experience supervising staff, conducting skills assessments, setting performance benchmarks, and implementing documented performance improvement strategies.
- Skill in program planning, quality improvement, data collection, and implementing statewide technical assistance.
- Knowledge of DD Waiver systems, eligibility, slot assignment processes, VIDES, and Medicaid processes.
- Familiarity with state regulatory standards, quality assurance frameworks, and compliance reporting, including Medicaid HCBS and Settlement Agreement standards.
- Experience collaborating with data analysts to design operational reports, monitor workflows, and coordinate electronic system data such as WaMS.
- Ability to create technical assistance guides, deliver adult training programs, and communicate proactively with CSBs, providers, and community stakeholders.
- Strong public speaking and interpersonal skills for training diverse stakeholders and serving as a state liaison.
- Experience in instructional design for adult learners and delivering engaging training modules and public-facing informational webinars to diverse stakeholder networks.
Nice To Haves
- Experience navigating complex federal or state consent decrees or settlement agreements and translating legal and regulatory requirements into operational compliance.
- Ability to navigate and manage data in web-based systems such as WaMS or similar electronic record systems.
- Experience enhancing electronic data systems to improve data integrity, workflow automation, and statewide tracking.
- Experience applying formal process-improvement frameworks to state or county human services workflows.
- Experience leading interdepartmental teams through policy transitions and system overhauls while maintaining service delivery to CSBs and providers.
Responsibilities
- Oversee statewide DD Waiver waitlist management, slot allocations, and Waiver Slot Assignment Committees (WSAC) to support regulatory and Department of Justice Settlement Agreement compliance.
- Establish Standard Operating Procedures and operational guidance for Regional Support Specialists.
- Conduct quarterly reviews of waitlist tracking systems to maintain accuracy of allocated slots.
- Collaborate with data analysts to develop actionable reports on slot assignment and utilization.
- Lead the Regional Support Unit, guide complex case requests and technical inquiries, provide educational sessions, and establish performance expectations aligned with departmental and unit goals.
- Conduct ongoing supervision at least monthly, interim evaluations, and annual performance reviews to support timely completion and compliance.
- Manage program budget development and annual projections for waiver needs.
- Collaborate quarterly with Quality Managers and Data Analysts on procedures, WaMS data integration, and reporting efficiencies.
- Direct the Regional Support Unit in providing technical assistance and consultation to CSBs, private providers, families, and internal state departments.
- Develop standardized guidance, tools, and training materials on eligibility, DD Waivers, slot assignment and management, and VIDES.
- Oversee curriculum design and delivery for WSAC members, including training new members within two months and offering annual refreshers.
- Provide subject matter expertise for the design and enhancement of WaMS systems training tools.
- Participate in Waiver Network Supports team meetings, complete special assignments, and represent the team at relevant functions as requested.
- Serve as a liaison between the state, CSBs, and other stakeholders regarding DD Waiver eligibility and slot management.
Benefits
- Telework opportunities may be available, subject to approval under the Commonwealth telework policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
