Program Manager of Individual Supports - Department 379

Bridgewell • Lynn, MA

2d

About The Position

The Program Manager of Individual Supports oversees the daily operation of an In-Home Supports or Community Supports-based program, including the programmatic administrative responsibilities required to run the program. The manager ensures that performance standards are upheld and that individuals and staff work in accordance with agency requirements, mission, goals, and principles. The role maintains program quality and regulatory compliance, staffing coverage, budget oversight, and relationships with families, community groups, funding sources, and other service providers. The position also provides participant support and staff leadership, including coverage when needed and participation in an after-hours on-call rotation.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., for 40 hours per week. The role requires a bachelor's degree in a related field and at least five years of experience working with people with developmental and psychiatric disabilities, including three years in a supervisory or administrative capacity. Physical demands include frequently climbing stairs and being able to lift or move up to 50 pounds.

Requirements

• Bachelor's degree in a related field.
• At least five years of experience working with people with developmental disabilities and psychiatric disabilities.
• Three years of experience in a supervisory or administrative capacity.
• Excellent verbal, written, and presentation skills.
• Excellent organizational and problem-solving skills.
• Demonstrated ability to effectively manage staff.
• Demonstrated ability to foster positive relationships.
• Demonstrated computer proficiency.
• Ability to maintain records accurately and thoroughly.
• Ability to respond to crises.
• Ability to recognize client body language and gestured cues.
• Ability to hear and differentiate tone, modulation, and escalation of voice to identify and monitor escalated behaviors and maintain a safe environment.
• Ability to communicate with emergency services, including ambulance, fire, and police.
• Ability to climb stairs frequently and lift and/or move up to 50 pounds.
• Normal range of eyesight, with or without corrective lenses, and normal range of hearing, with or without corrective equipment.
• Acceptable CORI results according to Bridgewell policy.

Responsibilities

• Oversee daily program operations and ensure performance standards and agency requirements are upheld.
• Ensure program, agency, and accreditation standards for quality of care are met, including requirements for behavior and treatment plans, ISP documentation, HCSIS, and other records.
• Ensure staffing needs are met based on defined ratios and the attendance of people served; coordinate schedules, hiring, and use of per diem and agency relief staff.
• Assist program participants with medical and clinical appointments, including transportation to and from appointments.
• Lead staff by fostering a positive work climate and cohesive team environment.
• Promote staff professional growth through coaching, mentoring, and continuous training.
• Maintain systems for measuring service quality and compliance with DDS regulations and Bridgewell policies and procedures.
• Ensure services meet DDS, CARF, and other applicable regulatory standards.
• Monitor financial analyses and reports to ensure compliance with program budgets.
• Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
• Provide coverage to individuals as needed.
• Participate in and manage an after-hours on-call rotation.
• Maintain core training certifications.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health benefits.
• Generous paid time off, including the employee's birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager