Program Manager, Marketplace Operations

Faire•San Francisco, CA

12h•Hybrid

About The Position

The Marketplace Operations (MOps) team at Faire is responsible for building scalable operational processes that help our brands and retailers succeed and drive long-term, sustainable marketplace growth. We are looking for an experienced Program Manager to support complex, cross-functional initiatives that sit at the core of marketplace operations. This is a highly execution-focused role that requires strong program leadership, sharp analytical and operational instincts, and excellent stakeholder management.

Requirements

5+ years of experience in program management or related fields (e.g., consulting, operations, project management or product operations), ideally within a technology, marketplace, or platform business.
Experience managing cross-functional projects with measurable impact, including planning, execution, and stakeholder coordination.
Exposure to scaling operations through a combination of workflow automation and orchestration tooling (e.g., Zapier, Workato, Airflow, Google App Script, etc.), AI solutions, and effective use of BPO/vendor partnerships.
Excellent communication and stakeholder management skills; able to influence across technical and non-technical teams.
Strong analytical skills, with comfort pulling, interpreting, and acting on large datasets using Excel/Google Sheets, and BI tools (Looker, Tableau, Mode; SQL familiarity is a plus).
Ability to bring structure to ambiguity, manage competing priorities, and operate in a fast-paced environment.

Nice To Haves

SQL familiarity is a plus

Responsibilities

Build and scale new programs from the ground up while also optimizing existing operational processes. You'll leverage the latest AI and workflow automation solutions to drive efficiency, accuracy, and long-term scalability where possible.
Define success metrics and monitoring systems in partnership with Strategy & Analytics, ensuring program performance, accountability, and continuous improvement.
Develop clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that provide consistency and quality across programs.
Work with BPO and vendor partners to ensure high-quality delivery at scale, including onboarding, training, performance oversight, and ongoing improvements.
Partner cross-functionally with key teams -- including Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science -- to align on goals, program design, and execution across discovery, pilot, and scale phases.
Identify risks, surface insights, and drive day-to-day project coordination to keep programs on track and continuously improving.