Strategy and Operations Manager, Driver Marketplace

Veho•New York, NY

9h•$100,000 - $110,000

About The Position

ABOUT THE ROLE Veho partners with a network of independent contractor drivers who complete last-mile package deliveries to customers. The Driver Marketplace team ensures we have the right supply of independent contractor drivers to meet delivery demand, while constantly improving the driver experience, marketplace performance, and operational efficiency. Our team is data and insights-driven, so you’ll need to be comfortable combining both qualitative and quantitative insights to make decisions. As the Strategy and Operations Manager, Driver Marketplace Operations, you’ll play a key role in surfacing insights and supporting the design and execution of high-impact projects. We’re looking for a scrappy, analytical self-starter who is eager to learn, comfortable working with complex data, and energized by solving real-world problems in a fast-moving environment. This is a great fit for someone coming from a consulting or high-growth operations background who wants to roll up their sleeves and make a direct impact.

Requirements

Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
Communicative & Collaborative – You can explain your work clearly and work well across functions
Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today
3 years of experience in analytics, operations, consulting, or project support roles
High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
Strong organizational skills and the ability to juggle multiple priorities

Nice To Haves

Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
Experience in a high-growth environment, marketplace, or logistics business is a plus
Exposure to gig economy or marketplace dynamics is of interest, though not required

Responsibilities

Support test design, rollout, and analysis of incentives and driver acquisition models
Develop, maintain, and improve dashboards that track marketplace health, driver supply, engagement, and performance
Analyze trends in driver behavior, supply/demand imbalance, and route performance to inform decisions
Automate manual workflows using SQL, GSheets, and lightweight tools to reduce operational burden
Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)
Partner with senior team members to support weekly driver communications and live market-clearing strategies
Participate in marketplace “on-call” rotations, which include occasional weekend coverage