Strategy and Operations Manager (Hybrid)

Enova International•Chicago, IL

20h•$120,000 - $170,000•Hybrid

About The Position

As a Strategy & Operations Manager, you will act as a key operator supporting one of Enova’s lending portfolios across our Consumer or Small Business businesses—owning high-impact initiatives that drive growth, improve performance, and enhance the customer experience. In this role, you’ll tackle ambiguous business problems by analyzing data, identifying opportunities, and driving solutions from idea through execution. Projects range from quick-turn process improvements (e.g.,optimizing contact center campaigns) to longer-term strategic initiatives like launching new features or refining credit and product strategies. You’ll work cross-functionally and have direct visibility into how your work impacts the business, including key performance metrics and overall portfolio profitability. Our team combines the resources of a scaled business with the agility of a smaller team—giving you the autonomy to make a meaningful, measurable impact.

Requirements

8+ years of tangible work experience in consumer or small business lending dealing with credit risk or portfolio management.
MBA from a top tier university is strongly preferred.
Excellent written and oral communication skills.
High energy, team player, creative thinker, and strategic influencer.
Demonstrated experience in working with broad cross-functional teams.
Maturity and good judgment. Skilled in negotiating, influencing and leading others, analytical thinking, and executing and implementing projects.
Experience owning or contributing to projects that materially impacted business performance (e.g., revenue generation, cost savings, or process optimization).
Strong analytical problem-solving skills with experience using data to drive business decisions (SQL or similar tools are a plus, but not required).
Demonstrated ability to connect work to P&L impact, including evaluating tradeoffs between revenue growth, cost, and customer experience.

Responsibilities

Manage initiatives that focus on customer acquisition, loan servicing, portfolio management, and legal and compliance.
Serve as a leader of the S&O team and be responsible for driving high impact projects.
Be a strategic partner to business heads and help lead sessions around strategy planning, resource allocation, and executive reporting.
Anticipate bottlenecks, provide thought leadership for problem solving, prioritize and execute projects, balance business needs vs. technical constraints, and drive bottom line results.
Assess risks and recommend product and policy changes that allow Enova to remain the market leader in Consumer/SMB lending.
Identify and size opportunities across the customer journey, product experience, and operational workflows, and build data-driven business cases to support proposed changes.
Partner cross-functionally with Product, Marketing, Risk, and Operations to design and implement solutions, including testing, modeling impact, and iterating based on results.
Support P&L-driven decision making by evaluating how initiatives impact revenue, costs, and overall portfolio performance.
Develop and refine prioritization strategies and allocation models (e.g., lead routing, campaign optimization) to improve efficiency and outcomes.

Benefits

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!