Program Manager (Major Dealer Accounts)

OPENLANE•Carmel, IN

18h

About The Position

At OPENLANE, we are seeking a Program (Enterprise) Manager to drive growth, strategy, and operational execution for our largest dealership groups in the country. In this role, you will act as a true account owner—translating complex data into actionable insights, establishing executive-level relationships, and automating workflows to deliver scalable results. The ideal candidate blends high-touch commercial instincts with data literacy, possessing a proven track record of proactively hunting growth opportunities within an assigned book of business rather than managing accounts reactively.

Requirements

3–5 years of experience in enterprise account management, inside sales, or corporate dealership operations.
Proficient in Google Suite / MS Excel (pivot tables, advanced formulas) with experience reading and manipulating data reports to build customer-facing stories.
Proven track record of independent problem-solving—leveraging CRM systems, documentation, and internal tools to self-serve answers before escalating.
Experience identifying workflow inefficiencies and implementing automated or streamlined reporting solutions.
Strong executive presence with the confidence to present to C-suite dealer executives, field leaders, and internal stakeholders.

Nice To Haves

Direct experience with Salesforce (CRM hygiene, activity logging) and DOMO (or similar BI tools like PowerBI/Tableau).
Knowledge of automotive wholesale, remarketing, or franchise dealership operations (seasonality, vehicle pricing, inventory management).
Bachelor’s Degree in Business, Sales, Marketing, or a related field.

Responsibilities

Manage and expand a portfolio of enterprise dealer groups, consistently tracking toward and exceeding target goals through proactive outreach and strategic account planning.
Deploy structured enterprise outreach initiatives to expand executive-level engagement and drive platform adoption across major dealership groups.
Utilize DOMO dashboards and advanced Excel/Sheets reporting to track performance, validate data accuracy, and present customized market insights directly to dealer decision-makers.
Identify opportunities to automate recurring customer reporting, transitioning accounts away from manual touchpoints to maximize your daily selling capacity.
Drive complex program deployments, ensuring seamless cross-functional alignment across field partners, operational teams, and dealer contacts.
Navigate tough client conversations with transparency and empathy, delivering tough news professionally while bringing immediate, creative solutions to the table.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement