Account Manager – Major Accounts

Chubb • Philadelphia, PA

1h

About The Position

The Account Manager is responsible for billing, collections, and customer service for major accounts, including Global Casualty, ESIS, and Casualty Risk Construction. The role works with internal business units and external clients to understand servicing requirements, respond to inquiries, support account funding and payments, and maintain accurate financial records and reporting. It also contributes to account reconciliation, special projects, and system improvements.

Requirements

• Understand insurance fundamentals and financial best practices; knowledge of casualty insurance, insurance finance, or ESIS products and services is preferred.
• Ability to work independently, solve problems, and gather and assimilate information about Global Casualty, ESIS, and Casualty Risk Construction from various sources.
• Excellent negotiation, verbal communication, and written communication skills.
• Ability to deal professionally, knowledgeably, and courteously with clients, brokers, and Chubb personnel.
• Demonstrated ability to manage multiple demands and priorities.
• Initiative and accountability.
• Ability to adapt to change and handle conflicts effectively.
• Excellent organization and problem-solving skills.
• Strong experience with Microsoft Office products, primarily Excel.
• Aptitude for learning new technology.

Nice To Haves

• B.S. degree preferred.
• Prior billing and/or collections experience preferred.

Responsibilities

• Reduce aged receivables and unapplied cash by following collections procedures and escalating appropriately; send calls and emails within established guidelines.
• Establish account parameters in SBS within 48 hours of receiving documentation to support accurate billing, financial recording, and revenue recognition.
• Work with business units and external clients to understand their needs and servicing requirements, and respond to inquiries accurately and promptly.
• Advise on funding and payment methods that meet client needs while supporting corporate financial integrity and cash flow goals.
• Provide accurate departmental reporting within required timeframes.
• Negotiate account reconciliations through to conclusion.
• Participate in special projects and system improvements, including writing business requirements and conducting system testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed