Account Manager – Major Accounts

Chubb • Philadelphia, PA

1d

About The Position

This position is responsible for billing, collections, and customer service for major accounts, including Global Casualty, ESIS, and Casualty Risk Construction. The role involves managing receivables and unapplied cash, establishing account parameters for accurate billing and financial recording, supporting clients and business units, and providing departmental reporting. The Account Manager also participates in account reconciliations, special projects, and system improvements.

Requirements

• Understand insurance fundamentals and financial best practices.
• Ability to work independently and solve problems.
• Ability to seek and assimilate information about Global Casualty, ESIS, and Casualty Risk Construction from various sources.
• Excellent negotiation skills and verbal and written communication skills.
• Ability to interact professionally, knowledgeably, and courteously with clients, brokers, and Chubb personnel.
• Demonstrated ability to manage multiple demands and priorities.
• Initiative and accountability.
• Ability to adapt to change and handle conflicts effectively.
• Excellent organizational and problem-solving skills.
• Strong experience with Microsoft Office products, primarily Excel.
• Aptitude for learning new technology.

Nice To Haves

• B.S. degree preferred.
• Knowledge of Casualty Insurance, Insurance Finance, or ESIS products and services preferred.
• Prior billing and/or collections experience preferred.

Responsibilities

• Reduce aged receivables and unapplied cash by following collections procedures and escalating appropriately.
• Send calls and emails within established guidelines.
• Establish account parameters in SBS within 48 hours of receiving documentation to support accurate billing, financial recording, and revenue recognition.
• Work with business units and external clients to understand their needs and servicing requirements.
• Respond to inquiries accurately and promptly.
• Advise clients on funding and payment methods that meet their needs while maintaining corporate financial integrity and cash flow goals.
• Provide accurate departmental reporting within required timeframes.
• Negotiate account reconciliations through to conclusion.
• Participate in special projects and system improvements, including writing business requirements and conducting system testing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed