Program Manager, Court Operations

Center for Justice Innovation•New York, NY

1d•$66,490 - $82,400•Onsite

About The Position

The Queens Community Justice Center, an operating project of the Center for Justice Innovation, seeks a Program Manager of Court Operations to oversee its early diversion and alternative to incarceration (ATI) programs. Project Reset is a pre-arraignment diversion program intended to provide a proportionate response to low-level crime and help participants avoid prosecution and potential harms from traditional criminal justice processes. The ATI program provides court-mandated participants charged with low-level offenses with community-based alternatives, including social services that address underlying needs, to reduce incarceration and prevent criminal convictions and further justice-system involvement. Reporting to the Project Director, the Program Manager develops consistent protocols and practices across ATI and Reset programs, supports program implementation and project management, and helps recruit and train a diverse staff. The role communicates and collaborates with criminal justice, city government, treatment-community, and community stakeholders. It troubleshoots operational and programmatic issues, facilitates collaboration across programs, and creates and oversees quality-assurance systems and internal audits to ensure adherence to program models, accurate court reporting, and quality services for participants. The position supervises day-to-day operations and staff, oversees program design and implementation, supports continuous quality improvement, and manages Project Reset operations. It also develops and maintains relationships with court stakeholders, service providers, funders, subcontractors, and community partners. The position is based in Queens, New York, is full time, and has a standard 35-hour work week.

Requirements

Bachelor’s degree and five years of relevant experience, or equivalent significant lived experience.
Program management experience and abilities.
At least two years of supervisory experience.

Responsibilities

Supervise day-to-day operations of the Justice Center’s alternative-to-incarceration and early-diversion programs.
Provide ongoing supervision and professional-development support to multidisciplinary staff, including a program coordinator, case managers, resource coordinator, and social worker.
Provide on-call crisis management when necessary.
Design programs and develop and implement training modules, curricula, and activities.
Design and implement community projects and events in collaboration with department managers; spearhead events and special initiatives at the Justice Center and in the community.
Coordinate with internal departments to support program operations and troubleshoot challenges.
Lead regular reviews of program progress and participate in all-staff meetings, committees, and staff-development activities.
Attend community-based events and meetings after hours as needed.
Support senior staff in planning and operating ATI programs, including preparing materials for protocols and procedures for mandated and voluntary court-based programs.
Develop and update policies and procedures for screening, assessment, court advocacy and reporting, supervision, discharge planning, continuous quality improvement, incident reporting, and mandated reporting.
Partner with the Project Director to manage communications between the Center’s main office and the Queens project site.
Support staff development and use of evidence-based practices.
Build and maintain relationships with local social-service providers, court stakeholders, subcontractors, and community-based providers; collaborate with prosecutors, judges, and defense advocates to support timely and effective operations.
Oversee quality assurance for onsite programming and services provided by community-based providers.
Supervise a program coordinator and social worker and support the program coordinator in supervising case managers and a resource coordinator.
Work with program staff and the research department to address participant non-compliance in a timely and appropriate manner.
Draft reports, prepare presentations, assist with data analysis, organize and document meetings, and prepare grant progress and other program reports.
Assist in developing and scheduling trainings for ATI staff.
Manage Project Reset daily operations and the diversion team, including supervision, training, and professional development.
Develop and deliver group-based programming for Project Reset participants.
Support staff in providing participant referrals for needs such as substance use, mental health, trauma, domestic violence, housing, and vocational services.
Monitor Project Reset performance and identify areas for improvement.
Manage Project Reset outreach, intake, scheduling, use of program space, and completion.
Ensure staff maintain current participant information in an electronic database to support effective programming, performance measures, and desired service outcomes.
Work with senior staff to ensure policies and procedures are consistent with other Justice Center operations.
Build and maintain relationships with court stakeholders, funders, and community partners; identify and maintain partnerships that benefit Project Reset and its participants.
Participate in CJI Reset meetings.
Perform other duties and responsibilities as needed.