Court Operations Supervisor - Hingham District Court
About The Position
The Court Operations Supervisor assists and supports oversight and supervision of Local 6 office staff and the business operations of a Clerk’s/Register’s/Recorder’s office or a Probation Office. The role supports office hiring processes, work assignments, implementation of policies and procedures, collection of departmental metrics, ongoing training and communications, participation in clerical unit employee evaluations, and gathering information in misconduct investigations at the direction of the Department Head. Working under the direction of the Department Head, the supervisor manages clerical-unit work activities and office operations, including performance evaluations, guidance, procedures, case management and processing, records management, statistics, and accounting functions. The role may coordinate with court personnel to improve court-session efficiencies; monitor staff performance and conduct; support hiring, training, and professional development; review time and attendance; prepare internal control and risk-assessment updates; and act as a liaison for court information systems and equipment. The position supervises other employees and is frequently performed in an office or similar indoor environment. It requires sedentary work, involving sitting most of the time and occasionally walking or standing, with exertion of up to 10 pounds occasionally and negligible force frequently.
Requirements
- Bachelor’s degree from an accredited university or college, or an equivalent combination of education and experience.
- Six years of related work experience, with demonstrated ability to perform supervisory duties, or an equivalent combination of education and experience.
- Knowledge of modern office equipment and technology, including computers and applicable software.
- Knowledge of departmental and court policies and procedures, the Code of Ethics, employee supervision principles and practices, court schedules or Probation activities, state statutes, and legal documents and terminology.
- Skill in organization and time management, attention to detail, data entry, and customer service.
- Ability to establish effective working relationships; prepare clear and accurate reports and conduct research; maintain records and confidentiality; communicate effectively orally and in writing; work independently and follow instructions; maintain trial or hearing exhibits in an orderly manner; and identify problems and develop creative solutions.
- Demonstrated ability to support departmental policies, procedures, and initiatives in a unionized employee environment.
Nice To Haves
- MassCourts experience.
Responsibilities
- Supervise and manage clerical-unit work activities, including office operations, performance evaluations, guidance, procedures, case management and processing, records management, statistics, and accounting functions.
- Meet with court personnel and others as needed to discuss ways to improve the efficiency of court sessions and related work within established guidelines.
- Help ensure that staff comply with statutes, best practices, and Trial Court policies and procedures in support of the Departmental mission.
- Monitor employee performance and conduct for compliance with personnel policies, local office policies, and the Local 6 Collective Bargaining Agreement.
- Gather facts concerning conduct or performance issues at the Department Head’s direction and, as directed, impose low-level discipline such as warning or reprimand letters.
- Assist with annual performance reviews and draft professional development and continuous-improvement action plans for office personnel.
- Participate in hiring and promotion processes for clerical staff.
- Monitor and approve Local 6 employees’ time and attendance, review related reports concerning paid sick leave, and report suspected abuse patterns to the Department Head.
- Coordinate annual updates to the office’s Internal Control Plan and Risk Assessments for Department Head review.
- Serve as a liaison to the Judicial Information Services Department for electronic equipment and software and may act as the Local User Expert for MassCourts and other office-specific information systems.
- Assist with implementing and coordinating local training and educational opportunities for Local 6 staff at the Department Head’s direction.
- Serve on committees and working groups as a representative of the Court division when directed by the Department Head.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
