District Operations Supervisor

Agiliti • Raleigh, NC

1d

About The Position

The District Operations Supervisor directly supervises district office operations, which may include customer service and equipment processing personnel and activities. The role provides supervisory direction to ensure financial and operating objectives are met, equipment and services exceed customer expectations, and staff follow strategic direction and applicable operational regulations and standards. The supervisor leads planning and execution, manages equipment and staffing, develops employees, supports on-site customer service, and advances continuous improvement initiatives. The position requires occasional travel and may require flexible hours, including evenings, weekends, holidays, and emergency off-hours as needed.

Requirements

• At least 3 years of management experience or work experience demonstrating leadership.
• Business and financial management expertise to assist with contract management and account margin maintenance.
• Experience managing profit-and-loss statements and budgets.
• Demonstrated computer literacy.
• Valid driver's license.
• Ability to perform in a fast-paced environment and communicate with other departments.
• Ability to comply with patient privacy laws and follow safety, health, quality, company, governmental, and customer policies and regulations.
• Excellent written and verbal communication skills.
• Time-management and organizational skills.
• Willingness to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as required.

Nice To Haves

• Bachelor's degree.
• Healthcare, hospital-industry, medical-equipment, sales, or services experience.
• Healthcare experience.

Responsibilities

• Provide leadership, planning, and direction to achieve business objectives and financial goals.
• Proactively support customer on-site service and promote a customer-focused culture.
• Hold self and team accountable for timely completion of assignments and expected results.
• Resolve customer and staff concerns, discrepancies, and disagreements using effective conflict-resolution skills.
• Oversee equipment management practices, inventory, par levels, missing or lost equipment, software upgrades, and accessories.
• Use available resources to help teams operate efficiently, including geographic routing and prioritization of customer service.
• Develop proficiency in applicable systems and maintain DOT certification according to location-specific needs.
• Oversee staffing levels and on-call schedules based on demand.
• Recruit, train, and develop employees; provide cross- and lateral training, ongoing feedback, and focused improvement steps.
• Understand account invoice billing and assist with accounts receivable collections.
• Lead and support continuous improvement initiatives.
• Model a positive commitment to the business and inspire peers, other departments, direct reports, and clients.
• Ensure district-wide performance appraisals are completed on time.
• Make sound and timely decisions, communicate among team members, and perform other assigned duties.

Benefits

• Medical, dental, and vision insurance options.
• Short- and long-term disability plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Life insurance options.
• Paid Time Off.
• 401(k) savings plan with employer match.
• Employee discounts.
• Tuition reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed