Court Operations Supervisor - Framingham District Court
About The Position
The Court Operations Supervisor assists and supports the oversight and supervision of Local 6 office staff and the business operations of a Clerk’s/Register’s/Recorder’s office or a Probation Office. The role works under the direction of the Department Head and may support hiring, work assignments, policy and procedure implementation, departmental metrics, training, communications, employee evaluations, and investigations of misconduct. The position supervises clerical-unit work activities and supports office management, performance evaluations, case processing, records management, statistics, accounting functions, and compliance with statutes, best practices, Trial Court policies, local office policies, personnel policies, and the Local 6 Collective Bargaining Agreement. It may also involve time and attendance review, internal control planning, court technology and information-system coordination, staff training, committees, and other duties as required.
Requirements
- Bachelor’s degree from an accredited university or college.
- Six years of related work experience, with demonstrated ability to perform supervisory duties; equivalent combinations of education and experience will be considered.
- Knowledge of modern office equipment and technology, including computers and applicable software.
- Knowledge of departmental and court policies and procedures, the Code of Ethics, and principles and practices of employee supervision.
- Knowledge of court schedules or Probation activities, state statutes, and legal documents and terminology.
- Organization, time-management, attention-to-detail, data-entry, and customer-service skills.
- Ability to establish effective working relationships; prepare clear and accurate reports and perform research; maintain records and confidentiality; communicate effectively orally and in writing; work independently and follow instructions; maintain trial or hearing exhibits in an orderly manner; and identify problems and develop creative solutions.
- Ability to demonstrate ethics and values, commitment to the Trial Court mission, professional development, courteous customer service, problem solving, diversity, and collaboration.
- Demonstrated ability with MS Office and other business technologies and ability to support departmental policies, procedures, and initiatives in a unionized employee environment.
Nice To Haves
- MassCourts experience is preferred.
Responsibilities
- Supervise and manage clerical-unit work activities, including office operations, performance evaluations, guidance, procedures, case management and processing, records management, statistics, and accounting functions.
- Meet with court personnel and others to discuss ways to improve court-session and related work efficiencies within established guidelines.
- Help ensure staff comply with statutes, best practices, and Trial Court policies and procedures in support of the Departmental mission.
- Monitor employee performance and conduct for compliance with personnel policies, local office policies, and the Local 6 Collective Bargaining Agreement.
- At the Department Head’s direction, gather facts concerning conduct or performance issues and impose low-level discipline, such as warnings or reprimands; suspensions are not included.
- Assist with annual performance reviews and draft professional-development and continuous-improvement action plans for Local 6 employees.
- Participate in hiring and promotion processes for clerical staff.
- Monitor and approve Local 6 employee time and attendance, review related reports, and report suspected sick-leave abuse patterns to the Department Head.
- Coordinate annual updates to the office’s Internal Control Plan and Risk Assessments for Department Head review.
- Serve as a liaison to Judicial Information Services for electronic equipment and software and may perform Local User Expert duties for MassCourts and other office information systems.
- Assist with implementation and coordination of local training and education opportunities for Local 6 staff.
- Represent the court division on committees and working groups at the Department Head’s direction.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
