Program Liaison

City of New York • New York, NY

6h • $42,288 - $48,631

About The Position

The Program Liaison performs clerical work supporting Customized Assistance Services (CAS) initiatives that affect community-based programs and other agencies. Under the direct supervision of the Office Manager, the role has some latitude for independent initiatives and judgment. The position facilitates services to CAS customers and supports the improvement of community-based services.

CAS is part of the Department of Social Services, which includes the New York City Human Resources Administration and the Department of Homeless Services. CAS helps HRA clients with health and/or mental challenges achieve the highest possible level of function and self-sufficiency through integrated clinical, vocational, and support services, working with governmental and non-governmental providers to create and refine programs.

Applicants must be permanent in the Clerical Associate title or permanent in a comparable title eligible for a 6.1.9 title change. The position is listed as Clerical Associate III, title code 10251. The stated salary is USD 42,288–48,631.

Requirements

• Applicants must be permanent in the Clerical Associate title or permanent in a comparable title eligible for a 6.1.9 title change.
• A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity and the ability to type at a minimum of 100 keystrokes (20 words) per minute.

Responsibilities

• Provide clerical support to CAS program areas handling referrals for housing and psychiatric evaluations, and user support for CAS computer software programs.
• Enter referrals and related information into ACCESS, AWARE, and other databases for processing by the relevant program areas.
• Respond to requests for information and services from city hospitals, state psychiatric centers, other NYC agencies, and community-based programs.
• Process images and index SSI maximization consent forms.
• Provide clients and social workers with the status of NY/NY 2010E applications and housing searches, including vacancy lists.
• Track and record doctors’ travel usage.
• Direct callers to the appropriate department or unit and maintain customer records.
• Maintain liaison with community organizations external to HRA and with intra-agency program areas, centers, and units.
• Network, track, report, research, and convey information as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED