Program Management Account Liaison

Cushman & Wakefield • Dallas, TX

5d • $140,250 - $165,000

About The Position

The Program Management Account Liaison coordinates with the Project Management Delivery team to define client-specific delivery requirements and oversee compliance with them. The role manages dashboards and client reporting, provides oversight of landlord lease obligations, and produces regular internal and external reports covering design, permitting, costs, schedule, procurement, and installation. It reports directly to the Senior Account Director, with dotted-line accountability to the P&P Platform to support the use of C&W Project Management Delivery best practices.

The role oversees project schedules and reporting, identifies process-compliance gaps, provides quality assurance, and develops recovery plans when project changes or risks threaten delivery or program goals. It supports client and project-team relationships, coordinates communication and deliverables among project managers and other stakeholders, and serves as the client’s primary point of contact for Project J and its Project Management Delivery services. Regular client updates and travel or site visits may be required, with travel up to 50%.

The position supports projects from initial definition and strategy through market analysis, design, procurement, construction, FF&E and technology infrastructure implementation, and project close-out. Responsibilities include coordinating design and construction teams, managing budgets and schedules, supporting contract and vendor selection and administration, monitoring construction progress and quality, reviewing billing, and delivering final project documentation and reporting.

Requirements

• Bachelor’s degree in Architecture, Engineering, Construction Management, Business Administration, or a related field.
• At least five years of related experience.
• Advanced project management skills and expertise in the project management business.
• Expertise in client relations, client management, and consulting.
• Excellent verbal and written communication skills.
• Strong organizational and analytical skills.
• Proficient working knowledge of accounting and financial reporting, budgeting, scheduling, and processes related to corporate real estate, design, and construction.
• Proficiency with Microsoft Office applications and MS Project.

Nice To Haves

• Master’s degree or certification.
• Two or more years of personal management experience.
• Experience serving as a Program Manager in multiple domestic markets.

Responsibilities

• Coordinate with the dedicated project scheduler and provide the client with bi-weekly schedule updates aligned with the project budget.
• Ensure projects use consistent project-specific reporting, including agreed cadence, format, and information; develop enterprise-level reporting for the client and its senior leadership.
• Develop financial reporting with the client, potentially including project and consolidated budget-to-commitment information, variances, tenant improvement allowance use, and cash-flow projections.
• Identify process-compliance gaps and provide quality assurance for project management services across assigned programs.
• Develop project recovery plans with the client and supporting project managers when changes or risks destabilize delivery or program goals.
• Participate in project meetings as needed and travel to project sites when needed and mutually approved.
• Manage internal and external relationships in support of the program, including engagement of internal support resources.
• Provide regular on-site client updates according to a mutually agreed schedule.
• Coordinate communication, deliverables, and role clarity among project managers, disciplines, and stakeholders.
• Serve as the client’s primary point of contact for Project J and oversee all aspects of Project Management Delivery.
• Recommend performance measurements for local project delivery teams to support compliance with delivery expectations.
• Assist the buyer in defining project goals and objectives, reviewing the project approach, assessing project team members, and developing preliminary master budgets and schedules.
• Provide technical support for real estate transactions, building or site recommendations, and base-building delivery due diligence.
• Administer design-team bidding, selection, contract negotiations, and contract administration; coordinate and oversee the design team.
• Identify, recommend, and release long-lead delivery materials and systems; assist with permit coordination and municipal approvals.
• Administer construction-contractor identification, bidding, and recommendations; obtain buyer approval and prepare construction contracts for negotiation and execution.
• Assist with third-party vendor selection and contract negotiations for services contracted directly by the buyer.
• Manage and track the master budget and schedule throughout the project.
• Coordinate and oversee design consultants and construction contractors during construction; report on progress and resolve issues.
• Manage monthly billing review and recommendations for approval, periodic field observations, and quality-control reviews.
• Coordinate and integrate buyer-direct vendor services or work into the project.
• Oversee FF&E and technology infrastructure design consultants; identify and recommend long-lead materials and systems.
• Assist the buyer with contractor selection, negotiations, and contract administration for FF&E and technology infrastructure.
• Coordinate and oversee FF&E and technology infrastructure installations; report on contract progress and resolve issues.
• Manage billing review and approvals for FF&E and technology infrastructure work, and conduct field observations and quality-control reviews.
• Coordinate project acceptance and punch-list work; monitor completion documentation; manage contract close-out; assemble final billing; and issue a final project summary report.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance programs.
• Eligible employees may enroll in flexible spending accounts and health savings accounts.
• Eligible employees may enroll in retirement savings plans.
• Eligible employees may enroll in life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior