Account Liaison (HME)

AdaptHealth•Reading, PA

About The Position

The Account Liaison is an entry-level position responsible for selling AdaptHealth products and services. The role works with internal support staff to grow new business in an assigned region and maximize client satisfaction. It helps referral sources provide for patients’ safety, comfort, and well-being, and serves as a primary contact between referral sources and the Sales Team to support timely order processing and delivery. The Account Liaison builds and maintains relationships with medical-community referral sources, increases referrals, promotes products and services, and coordinates with internal teams to process orders and support sales growth. The role also communicates information about Medicare and private insurance procedures, pricing, and products, identifies opportunities to improve revenue, costs, or customer satisfaction, and communicates referral-source needs to leadership.

Requirements

High school diploma or equivalent required.
One year of related work experience in health care, administration, insurance, customer service, or management, regardless of industry.
Exact job experience considered must be in DME, Diabetes, or Incontinence Sales.
Valid and unrestricted driver’s license in the state of residence.
Excellent verbal and written communication skills.
Excellent presentation skills.
Excellent customer service skills.
Product and service knowledge.
Motivation for sales.
Ability to work independently and with a team.

Nice To Haves

Associate degree from an accredited college preferred.

Responsibilities

Obtain required information and medical documentation for complete, accurate, and timely processing of supply program orders.
Contribute to corporate objectives by increasing overall referrals.
Make daily sales calls to assigned referral sources; establish new business and maintain existing relationships, promote order processing availability, maintain accounts, and help solve problems.
Increase referrals from assigned accounts by promoting business lines and cross-selling through regular solicitation and facilitation of referral orders.
Work with Sales Leadership to validate and develop territory call plans for qualifying new accounts and maintaining existing accounts to grow the business.
Partner with intake, customer service, document collection, and other internal functional areas to process orders and drive sales growth.
Communicate and explain Medicare and private insurance procedures, pricing, and product information to referral sources.
Promote products and services to health care professionals encountered in daily work.
Maintain a balanced focus on the most profitable business lines.
Identify programs or initiatives that may increase revenue, decrease costs, or improve customer satisfaction.
Identify and clearly communicate referral-source needs to leadership.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Support, development, and advancement opportunities.
Competitive compensation and incentives.
Comprehensive total rewards and benefits.