Account Liaison (HME)

AdaptHealth, LLC•Muhlenberg Township, PA

About The Position

The Account Liaison is an entry-level position responsible for selling AdaptHealth products and services. The role works with internal support staff to grow new business in an assigned region and maximize client satisfaction. It helps referral sources provide for patient safety, comfort, and well-being, and builds their awareness and confidence in caring for patients. The Account Liaison serves as a primary contact between referral sources and the Sales Team to support timely order processing and delivery.

Requirements

High school diploma or equivalent required.
One year of work-related experience in healthcare, administration, insurance, customer service, or management, regardless of industry.
Experience considered must be in DME, Diabetes, or Incontinence Sales.
Valid and unrestricted driver's license in the state of residence.
Excellent verbal and written communication skills.
Excellent presentation skills.
Excellent customer service skills.
Product and service knowledge.
Motivation for sales.
Ability to work independently and as part of a team.

Nice To Haves

Associate degree from an accredited college is preferred.

Responsibilities

Obtain required information and medical documentation to ensure supply program orders are complete, accurate, and processed on time.
Support corporate objectives by increasing overall referrals.
Conduct daily sales calls to assigned referral sources; establish new business and maintain existing accounts through promotion, order-processing support, account maintenance, and problem solving.
Increase referrals from assigned accounts by promoting and cross-selling business lines and facilitating referral orders.
Work with Sales Leadership to validate and develop territory call plans for qualifying new accounts and maintaining existing accounts to grow the business.
Partner with intake, customer service, document collection, and other company functions to process orders and drive sales growth.
Explain Medicare and private insurance procedures, pricing, and product information to referral sources.
Promote products and services to healthcare professionals and maintain a balanced focus on the most profitable business lines.
Identify initiatives that could increase revenue, decrease costs, or improve customer satisfaction.
Identify referral-source needs and communicate them clearly to leadership.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.