Program Integrity Support Specialist

Commonwealth of Massachusetts•Boston, MA

13h

About The Position

The Department of Developmental Services (DDS) is seeking a Program Integrity Support Specialist (Program Coordinator II) for its Bureau of Program Integrity (BPI). Reporting under the Director of Internal Controls, the incumbent provides data management, project coordination, and administrative and technical support for the DDS Theft & Fraud Hotline, administrative reviews, contracts, fiscal monitoring, audits, and Bureau initiatives. The role supports hotline operations and applicable mandated DPPC reporting, tracks reviews and corrective actions, coordinates audits and provider-agency follow-up, and assists with procurement and contract administration. The specialist also maintains and analyzes Bureau records and data, contributes to procedures and process improvements, participates in planning and fieldwork, supports staff training materials, and helps ensure confidential records are maintained and disclosed only as approved. DDS serves more than 43,000 individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder. The agency oversees approximately $3 billion in public funds, including an operating budget of more than $2.7 billion, and approximately 5,500 staff. Recommended candidates must complete pre-employment screening, including abuse-registry, criminal-background, and fingerprint-based national background checks. Education, licensure, and certification information will be verified.

Requirements

Sound judgment and discretion in handling confidential and sensitive information.
Ability to collect, organize, analyze, and evaluate data and make recommendations.
Ability to interpret and apply laws, regulations, policies, procedures, and standards.
Ability to maintain accurate and confidential records and prepare clear reports, correspondence, charts, graphs, and tables.
Strong written and oral communication and professional collaboration skills.
Knowledge of report-writing and process-improvement methods.
Ability to manage competing deadlines, work independently and collaboratively, and escalate issues appropriately.
At least three years of full-time, or equivalent part-time, professional, administrative, or managerial experience in business administration, business management, or public administration, with major duties involving program management, administration, coordination, planning, or analysis; or an equivalent combination of experience and specified education substitutions.
A bachelor's degree with a major in business administration, business management, or public administration may substitute for up to two years of required experience.
A graduate degree with a major in business administration, business management, or public administration may substitute for the required experience.
A bachelor's or higher degree with a major other than business administration, business management, or public administration may substitute for up to one year of required experience; education toward a degree is prorated based on completed requirements.
Selected candidates must complete pre-employment screening, including a CPPD Abuse Registry Search, CORI criminal background check, and fingerprint-based national background check.

Nice To Haves

Experience with administrative reviews, audits, referrals, or corrective action monitoring.
Experience with records management, data analysis, and project tracking.
Familiarity with procurement, contract administration, fiscal monitoring, or process documentation.

Responsibilities

Support the DDS Theft & Fraud Hotline and make mandated DPPC reports when applicable, notifying Bureau leadership.
Track administrative reviews, corrective actions, assignments, overdue items, and project deadlines.
Coordinate audits and reviews, including correspondence, documentation, and follow-up with provider agencies.
Support procurement, contract review, contract administration, resource tracking, and oversight.
Gather, organize, maintain, and analyze Bureau records and data.
Help develop standard operating procedures, forms, new processes, and pilot initiatives.
Participate in Bureau meetings, fieldwork, planning, and management updates.
Assist with staff training materials addressing identified risks.
Maintain records systems, protect confidentiality, and coordinate approved disclosure of records.