Program Support Specialist

Defense Human Resources Activity • Alexandria, VA

14h • Remote

About The Position

This position is part of the Defense Human Resources Activity. The incumbent will serve as a Program Support Specialist for DPAC responsible for executing administrative policies and procedures.

Requirements

• Must be a U.S. citizen
• Males born after 12-31-59 must be registered for Selective Service
• Resume and supporting documents (See How To Apply)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• One year of specialized experience equivalent to the GS-07 grade level in the Federal service: Performing recurring administrative duties, coordinating office support functions, and maintaining organized tracking systems or databases to ensure efficient daily program operations; Gathering, compiling, and consolidating data or reports from established sources to assist higher-level analysts in evaluating program efficiency or compliance; Serving as an initial point of contact for office inquiries, distributing information to staff, and assisting in the preparation of routine correspondence or standardized meeting materials.
• Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.
• Some specialized experience as described above, but less than one year; and more than one year but less than two years of graduate education as described above. You have computed the percentage of the requirements that you meet, and the total is at least 100%.
• One year of specialized experience equivalent to the GS-09 grade level in the Federal service: Analyzing administrative processes and operational data to recommend strategic adjustments to internal workflows, guidelines, and Standard Operating Procedures (SOPs) that enhance office efficiency. Monitoring and coordinating administrative program areas (such as procurement tracking, records disposition, or contract deliverables) to ensure strict compliance with federal and agency regulations. Collaborating with cross-functional stakeholders to resolve moderately complex administrative issues, advising staff on regulatory applications, and drafting non-routine reports or briefings on program status.
• 3 full years of progressively higher-level graduate education or Ph.D. or equivalent doctoral degree (such as LL.M.).
• Some specialized experience as described above, but less than one year; and more than one year but less than two years of graduate education as described above. You have computed the percentage of the requirements that you meet, and the total is at least 100%.
• Failure to provide transcripts will result in you being rated ineligible for this position.
• You MUST provide transcripts or other documentation to support your educational claims.
• All materials must be submitted by the closing date of the announcement.
• Males born after 12-31-59 must be registered or exempt from Selective Service
• Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).

Nice To Haves

• Serves as a Contracting Officer's Representative (COR) or alternate COR, independently monitoring contractor performance against the Quality Assurance Surveillance Plan (QASP), reviewing deliverables, and certifying invoices.
• Supports the records management program by conducting routine audits, maintaining file plans, and adhering to proper lifecycle disposition procedures.
• Coordinates multi-divisional data calls by designing standardized response templates, tracking submissions, and consolidating quantitative and qualitative data for senior leadership review.
• Reviews and processes various administrative and operational requests, ensuring strict compliance with regulations and internal DoW financial guidelines.
• Provides independent administrative and operational support for assigned programs, managing project milestones, tracking administrative actions, and presenting regular status updates to leadership.

Responsibilities

• Performs daily administrative and program support tasks, including organizing digital files and program records in accordance with established agency guidelines.
• Tracks operational and personnel data in standardized databases or tracking sheets, identifying and flagging missing information for higher-level review.
• Serves as a customer service and information liaison for the office, answering routine inquiries, assisting visitors, and routing incoming administrative and operational requests to the appropriate staff members.
• Coordinates initial onboarding logistics for incoming personnel, to include account requests and logistical access.
• Reviews basic contract documents, monthly invoices, and Government Purchase Card (GPC) transactions for accuracy, highlighting discrepancies for higher-level review.
• Serves as a Contracting Officer's Representative (COR) or alternate COR, independently monitoring contractor performance against the Quality Assurance Surveillance Plan (QASP), reviewing deliverables, and certifying invoices.
• Supports the records management program by conducting routine audits, maintaining file plans, and adhering to proper lifecycle disposition procedures.
• Coordinates multi-divisional data calls by designing standardized response templates, tracking submissions, and consolidating quantitative and qualitative data for senior leadership review.
• Reviews and processes various administrative and operational requests, ensuring strict compliance with regulations and internal DoW financial guidelines.
• Provides independent administrative and operational support for assigned programs, managing project milestones, tracking administrative actions, and presenting regular status updates to leadership.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level