Program Support Specialist

C2 GPS—West Central Texas • Abilene, TX

7d

About The Position

The Program Support Specialist supports C2 GPS’s mission by providing operational support to workforce center staff and technical support to workforce customers. The role reviews compliance reports, monitors customer contacts and communications, coordinates required participation hours, maintains case-file documentation, and participates in customer hearings. The specialist also seeks opportunities to improve workforce services in response to labor market needs and performs other related duties as assigned.

The position is primarily based in an office environment. Occasional driving and travel may be required, and flexible hours may be needed. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking as needed to perform the job. Visual acuity, speech, and hearing are also required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance, with a safe driving record.
• Knowledge of workforce development.
• Knowledge of word processing, spreadsheets, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
• Excellent verbal and written communication skills, including documentation.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.
• Physical ability to occasionally lift up to 10 pounds and to stand, sit, bend, and walk as needed.
• Visual acuity, speech, and hearing required.

Nice To Haves

• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Review and examine compliance reports to ensure alignment with program requirements.
• Monitor contacts and communications with customers.
• Coordinate required customer participation hours and file documentation in the customer’s original case file.
• Participate in customer hearings and submit relevant documentation to appropriate parties.
• Seek out new ways to improve workforce services to meet labor market needs.
• Perform other related duties as assigned.

Benefits

• Health insurance, including no-cost options for employee-only plans.
• Wellness reimbursement.
• Generous paid time off.
• Paid parental leave.
• 401(k) with 100% employer match on up to 6% of individual contributions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED